United Airlines…you’ve been put on blast.
A woman named Jacqueline who has a disability posted a video on TikTok to tell viewers about why she’ll never fly United again.
Jacqueline explained that she has cerebral palsy and needs to wheelchair to get around. She said that she discovered her wheelchair was broken by United on her first flight and that the airline’s employees didn’t fix the chair or even apologize.
Jacqueline said that on her return flight, she was told that United couldn’t guarantee that they would have someone available to push her in a wheelchair.
She said that asked United employees at her departure gate for help, but she was ignored.
Jacqueline said, “So they have not acknowledged that I am stuck in a wheelchair, can’t move forward, and should have already boarded. And they’re just boarding around me.”
She added that she waited in the boarding area until other passengers took it upon themselves to help her board the airplane.
Here’s what she had to say.
@jac.rose8 #stitch with @LinMarieTooLit Don’t fly with @United Airlines they treat their disabled passengers like garbage! I’m sorry they did that to you and your dog! #unitedairlinestiktok #disabilitytiktok #flydelta
And this is how people reacted to the video.
One person isn’t a fan of United, either.
This viewer shared their thoughts.
Another TikTokker gets upset by things like this.
Yeah… things aren’t going well for United lately…
If you liked that story, check out this video from a former Chipotle employee who reveals how the company cheats customers out of food.