Have you ever forgotten a vital piece of information? Say…where you live?

Imagine placing an order for delivery, but you don’t know your address or postal code. It’d be kind of hard to get anything delivered!

Read how one Redditor navigates a customer’s inability to provide their postal code after living there for…two…years…

See the story below for more info.

“I don’t know where I live”

I work for an online company tree nursery that ships plants through the mail.

Customers can make purchases online, but we also accept phone calls and create orders for them.

We also provide free shipping for orders that are $100 or more and are being delivered to an address near our warehouse.

But one customer, in particular, just didn’t quite understand why they needed an address.

This is a conversation I had with a customer one day:

Me: Can I get your postal code, so that we can calculate shipping and tax fees?

Customer: …My shipping is free.

So, the rep calmly explained the situation.

Me: Your subtotal is over $100, so that is correct. But our system calculates shipping and tax fees the same way, and I need your postal code to get the total amount.

Customer: But I don’t want to be charged for shipping

That’s when the OP got smart in conversing with this oddball customer.

Me: Do you live in Manitoba?

Customer: Yes.

Me: Then, you qualify for free shipping. The system will recognize your subtotal and your address and not charge you any shipping fees. Does that make sense?

Customer: Yes.

Me: Okay then. So…postal code?

But, this is where things get weird.

Customer: Uh, I live in Manitoba

Me: I am aware. Do you know your postal code?

Customer: It’s near Winnipeg.

The OP reminded the customer that wasn’t the correct answer…

Me: I still need your postal code.

Customer: Can’t you find it from the town name?

Me: A city or a densely populated area can have multiple postal codes

And yet, the customer still had no idea…

Customer: I live on a farm outside of Winnipeg…on the southeast side.

Me: That still doesn’t tell me much.

Customer: I don’t know where I live. I moved recently, and I don’t know the address yet.

Me: When did you move?

That’s when things got s-t-r-a-n-g-e.

Customer: Two years ago.

That doesn’t sound very recent…

Me: …You ordered from us last year, right? Were you living at the same address?

Customer: I think so.

Me: …Ok…Can you spell your last name?

Suddenly, the OP had become Carmen Sandiego.

I look up her customer file from our records and read out the shipping address I find there

Me: Does that sound correct?

Customer: I don’t know.

So, the rep took some liberties to make this order happen.

At this point, I really don’t see how this address could not be the customer’s, so I complete her order with that information.

I honestly can’t understand how an adult who has been living in the address for at least 2 years and has placed a mail order at least once for the same company with said address can forget her postal code.

What was up with this customer? Was it really that they couldn’t remember their address? Let’s see what Reddit is saying in the comments below.

Redditors were far more familiar with this behavior than one would think.

They even said they’ve been on the customer’s side.

And one user thought this was going to be the customer on bad behavior — but it was really just pure confusion.

Finally, one commenter wondered why the company put up with this at all.

This is kind of embarrassing for the customer.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.