People make snap judgments about each other about all sorts of things, including a name.

So when one difficult customer questioned a manager’s competence based solely on her first name, the rest of the staff could barely believe their ears.

You’ll want to read on for this one.

With a name like…

For eighteen years, I worked in a home furnishings retailer, a national chain, and held every position from sales associate to stockroom to interim store manager.

At the time of this story, I was a keyholder and the manager on duty that shift.

Like many other retail businesses, it came with some difficult customers.

There was an older female customer at the store (this was before we’d coined the term “Karen,” so it probably applied) who had a question about a product, so she asked the sales associate working.

The sales associate didn’t know the answer, but she said, “I’ll go ask my manager Amber*.”

But the customer wasn’t too pleased with what she was hearing.

As reported to me, the customer was very serious asking the sales associate, “Will she really know the answer?”

The associate assures her I will.

Her reasoning was nonsensical.

The customer says, “Because with a name like Amber, I just don’t know if she’ll know….”

Like… really? What?

Incidentally, yes, I knew the answer.

Wait, what’s wrong with being named Amber?

Redditors chime in with amusement.

Many retail workers have learned to take anything customers say with a grain of salt.

For better or worse, a name greatly impacts how someone is treated.

This commenter sarcastically points out just how ridiculous this point of view is.

No matter what her name was, she came through with the right information.

Next time, put some respect on her name, lady!

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.