Employee Misunderstands How Teenager Wants Her Ice-Cream, So The Girl’s Mom Insists On An Apology

Jayne Elliott

2 months ago

Shutterstock/Reddit

Some customer interactions can really leave you scratching your head wondering what just happened, and today’s story is one of those situations.

Imagine dealing with a mother who acts like a Karen and a daughter who seems to change her entire personality in one second.

That’s kind of close to what happens here but with ice-cream.

Keep reading to see why these customers literally need to chill out.

I had a customer shout at me today over ice cream

I work in a chocolate shop which sells ice cream and drinks.

And this woman and her 3 daughters (teenagers, the one in question was at least 15) one daughter wanted an ice cream so i made hers while getting the other stuff ready for the other orders.

The daughter wanted sauce on her icecream and then shook her hand like no when i went to get the chocolate square we put on at the end and so i thought she didnt want the sauce so i threw it away.

That isn’t what she meant.

I went to make a new one and she said sorry i meant i didnt want the square.

And i was like no its okay ill make you a new one.

Then i turned around to the mum coming up to me saying i was rude to her daughter and i needed to apologise.

So i looked at the daughter to apologise and suddenly her eyes are red like shes crying when 2 seconds ago she was fine???

She was really confused.

So i apologised and the mum was like you shouldnt be in retail if you cant talk to people. And asked for a refund and stormed out.

I was so confused, i should have asked what i had done. I look young so i think the mum thought she could bully me back.

Side note: this was at 4.30pm I had been at work since 8am…

It sounds like they were just playing her to try to get free ice-cream.

Let’s see how Reddit reacted to this story.

This makes sense.