Working in customer service is more often than not completely mundane.

But every once in awhile, some moments surprise you.

One guy recently shared an incredible story on Reddit that wooed hundreds.

Here’s what happened.

We ran out of $1’s.

The operations manager was on vacation this past week, and no one picked up her slack.

Cue her return on Sunday and the safe empty of anything smaller than a $20.

Can’t go to the back, so we had to be creative.

Oh this is going to be good…

It’s against policy, but I stopped caring ages ago and made a hand written sign that said “We need ones! Please! Thank you!” and posted it on the side of my register.

Most anyone who puts their stuff down would be able to see it.

Some donated their excess garage sale cash, while others ignored it and insisted on paying exact coin change so they’ll get an extra dollar back.

That’s one way to get things done…

It all balanced out in the end so who cares?

A young family comes up, daughter in the cart, dad at the pinpad, and mom unloading the groceries.

The daughter is a small kid, I can’t judge ages very well, but maybe 4 or so? She looks up at me and says:

Kid: Why do you need ones?

Me: Because we ran out!

Fair enough response.

I’m kind of awkward around kids, I’ve had too many parents get upset with talking to their child in the past, so I always keep it short and sweet, without being fluffy or condescending.

I keep ringing up their order and notice a strange tension between the parents all of a sudden.

Oh boy, this could be bad.

I start to worry that I may have phrased my answer inappropriately somehow and ring faster to make up for whatever infraction I might have caused.

The mom suddenly stops and looks at her daughter,

Mom: You can read?!?!!

Now THAT’S a plot twist!

The dad stops too and looks back, and I stop ringing so he won’t have to worry about price watching.

Mom: She just read that sign and asked her about it. It’s not even the number one, it’s spelled out!

Dad: You can read?!! What’s this word?

What a crazy moment to witness.

Kid: We (keeps pronouncing it wrong, but how kids say words wrong sometimes).

The dad gives up and goes back to looking at the screen, while the mom insists that she’s saying “we.”

That’s too sweet.

It was just such an adorable moment, and the girl looked so bashful with all the attention she was getting.

She had this expression kind of like, “Yeah of course I can read, duh” while her mom and dad were each giddy and ecstatic.

It just made my day to see a happy family celebrate a milestone.

I had to share!

What a special story! Let’s see how Reddit reacted.

Some shared wholesome similar moments.

Others not so much.

One person patted themselves on the back.

And most just reveled in the happiness of the tale.

You never know which mundane moments in life will become one to remember.

If you thought that was an interesting story, check this one out about a man who created a points system for his inheritance, and a family friend ends up getting almost all of it.