Curbside pickups were very common during the pandemic and a lot of customers were not pleased about it.

See another reason this customer had a hard time with the change.

Mad about driving home

We had an online order for pickup this morning. (Lately people haven’t been purchasing online, they just come into the store so we get maybe 1 or 2 orders a month.)

It was just a few small items that totalled about $14.

But the customer was having some trouble.

This morning when I grabbed the curbside phone (which is a separate phone line from our main store phone), I realized it was dead as it wasn’t placed on the dock properly.

So I told the cashier to just keep an eye out for when they come. There was a vehicle in the designated parking spot but then they drove away a short time later.

Then about 30 to 40min later, I get a call on my store phone asking if we were still doing curbside because she’s been trying to get a hold of us.

This is where she learns common sense.

She had to drive home to find the number to our store so she could call and get her purchase.

I mentioned that the other phone was dead. She didn’t like that answer and started raising her voice to me, asking how people are supposed to get their online orders.

So I asked her why she didn’t just walk 30 feet to the open doorway and ask the cashier to get her order instead of driving home (15km one way) to get our other phone number?

She also didn’t like me asking that.

Here is what people are saying.

Maybe she had a limited data plan or didn’t have one at all.

Always!

That would have made more sense.

Good point, but she could have called 411 or called someone to look up the number.

It’s a funny thing to think about!

I wonder if she felt stupid.

Thought that was satisfying? Check out what this employee did when their manager refused to pay for their time while they were traveling for business.