Working at a retail counter means following rules you didn’t make, but customers don’t always see it that way.

A customer was furious when told she needed an ID for her money order, and her anger just kept escalating. It didn’t take long before she crossed a serious line.

Keep reading for the full story.

Lady has to walk to her car for her ID and has a fit

This happened the other day when I was working in the money center of the large retail store I work in.

RL = Rude Lady

RL came up and asked for a $1000 money order.

Here’s where the trouble first began.

The system comes up with the screen for me to scan her ID, because any money order that is $1000 or more requires an ID, so I ask the lady for her ID.

RL: Since when do I need an ID for a money order?

Me: Well, since the money order is for $1000, our system requires we have your ID in order to proceed with the transaction.

The customer has a flimsy excuse.

RL: But my ID is in the car.

Me: Well I can’t continue the transaction without your ID.

RL: But my picture is on my debit card!

Me: I’m sorry ma’am, but that doesn’t count. I have to have an actual ID.

The customer tries to bargain as much as she can to save herself the trouble of *checks notes* walking to her car.

RL: Well we can just do two separate money orders for $500 each.

Me: No ma’am, we can’t do that either. Our policy states that all money orders for the same person must be done in a single transaction, so I would still need your ID.

RL: storms off

The customer continues to cause trouble elsewhere.

I go back to the service desk and help get the line down over there when RL comes in and asks my manager what the most she can get on a money order is without her ID.

My manager tells her $999.

Someone else needed a money order, so I headed back to the money center to help them, and RL follows shortly behind. I finish up with the other customer and RL comes back to the counter.

RL: I need a money order for $1000.

Yet again, the employee asks for an ID.

Me: Okay, can I see your ID?

RL: Here! slams her ID on the counter

RL: I can’t believe you made me walk all the way out to my car over one dollar.

The employee is forced to issue a generic retail apology.

Me: I’m sorry ma’am, that’s just the policy.

RL: continues talking about me to herself

I just ignore her and finish up the money order.

Me: Alright, there you go. Thank you and have a great night!

But here’s where things get really bad.

RL starts to walk off but decides to be a complete jerk instead. She slammed the money order on the counter and began yelling at me.

RL: Put it in my hand! Put it in my hand since you wanna sit there and treat me like a dog!

I just decided it would be best to just ignore her and keep walking back to the service desk. Wrong.

RL: That’s right, walk away you nasty *****!

Finally, the employee decides it’s time to get a manager involved.

Me: Excuse me? Let me go grab my manager real quick.

RL ran out of the store before I could make it around the corner to my manager.

I went and told my manager, and she tried to chase her down because she’s not afraid of getting fired for talking back to a customer and she doesn’t let anyone treat her employees like that.

But it was too late.

Unfortunately, she didn’t catch her.

All of that over having to walk out to your car in the parking lot because YOU didn’t have your ID?? I will never understand people.

All that drama for something as small as an ID check…

What did Reddit think?

Sounds like this customer should have gotten acquainted with security a lot faster than she did.

IDs really aren’t that hard to carry.

 

Many customers don’t seem to understand the important purpose that IDs serve.

Good thing customers’ cars are a lot closer than their homes!

It’s wild how such a simple request turned into such an ugly outburst.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.