It’s mind-boggling how some customers can be so unreasonable.

This employee refused to break company policy for a stubborn customer’s refund. So the customer went on the offensive.

Read the the full story below.

In which store gift cards are just too heavy to cart around

I was processing this rich, dyed blonde, early fifties lady’s return. She was accompanied by a friend. My store offers refunds, but only on the same method of payment (same exact card used, same last 4 digits). Pretty standard, right?

Me: Alright, so we’ll be refunding 14$ onto the card ending in 1234.

Brittle-haired woman: I don’t have that card with me, you can put it onto this one.

Me: I’m sorry, but it’s the store’s policy that we have to refund the money onto either the same card or a store gift card. You still have two months left to return your item, you can come back another day with this card or I can give you a 14$ gift card right now.

This woman kept insisting to put the refund in a specific card.

BW: Well that’s no good, I’m going on vacation for two weeks out of the country, so I can’t use it.

Me: There’s no expiry date on the card, you could always use it when you come back.

BB: This is ridiculous, I’ve bought thousands of dollars worth of clothes from here! You need to put it on whatever card I want!

Me: I can’t do that, it’s against our policy.

After a little more back and forth of the same thing being said, me maintaining a polite and professional demeanour but no longer being that extra dose of nice that I usually am with all customers, she says…

She started insulting the employee.

BW: You’re not a nice person. You don’t belong in customer service, you don’t know how to give customer service.

I didn’t even know how to respond to such a bold statement. I’m not NICE?

Out of options, Brittle-haired Woman accepts the store gift card and leaves.

Later on in the evening, she returns to buy some hair accessories. I didn’t actually recognize her (I just can’t seem to register a customer’s face without actively trying) until she pulled out the gift card to pay and I recognized the amount.

I kept on serving her as I would any other customer, though regretting my default NICE setting. Once we were finished and I let her know that she had about 4$ left on the card, she freaked out.

BW: What do you MEAN I still have money on that card! Put that money on my credit card!

Once again we do the dance several times…

And then it happened again.

Me: I can’t do that.

BW: Do it.

Me: I can’t.

BW (to her friend): this idiot won’t help me out, I don’t have room in my wallet for this card, now I have to go to Florida with this weighing me down. (To me) This is ridiculous!

She stomps off, but her friend stops her.

Friend: Wait, I have to buy something.

Me, internally: Lord,  give me strength.

I process the transaction, no drama, and end with the customary return policy spiel.

This employee had the perfect comeback.

BW (to friend): And if you return it, make sure to return it at another location!

Me, completely fed up and over civility: Yes, make sure to cost the other location money and not us!

They finally leave, but not before purposefully browsing a folded table in the messiest way possible, throwing shirts willy nilly.

When I went over to refold, I purposefully counted how many seconds it took me to refold (96).

Apparently, gift cards weigh a ton.

Let’s read what other people have to say.

This one is weighing in.

Another shares a valid opinion.

Some useful information from this person.

This one finds the customer’s behavior hilarious.

And this user shares a related story.

There’s no room for niceness with customers like this.

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