It’s amazing how many customers think workers have the autonomy to go against company policy whenever a customer asks them, too.

People take it out on the frontline workers instead. See why this worker is fed up.

Not my fault you can’t check the details of the property!

I don’t know why people feel like it is the hotel’s fault that they didn’t check the style/amenities/details of the property before booking.

It seems that the moment you book a reservation you become so incompetent like it took all your brain cells to book the room.

A lot of the issues seem to be common sense.

I would think if you need a certain accommodation, ESPECIALLY if you or someone you are traveling with has a disability, you should check that the property has it before you pay hundreds of dollars only to feel stiffed when they can’t accommodate you because you made NO effort to check if they could.

I read a review from someone who was angry that we didn’t have elevators (even though we are a last minute budget motel-style property). He said it would affect anyone who needed a handicapped room/lower level room.

I agree that society should normalize accessibility everywhere, but there are usually pictures of the hotel’s exterior and interiors and a phone number to call and ask before you book. That’s apparently asking too much though.

Another review rated us low because our hotel was next to the highway and you could hear cars and construction. If only that could be resolved by checking where the property is located…Before you BOOK!!!

Other examples are doing her head in!

Earlier this year I had an elderly man throwing a 30 minute fit because the property was motel-style, which he said he could not stay because it was a security risk.

He usually stays on high floors and we only have 2. Our policy is we cannot cancel reservations the day of, so he was angry that he would still be charged for being a no-show.

I was fighting a pounding headache by the end of it, which basically was me outright telling the guest that it is his responsibility to ensure the property fits his needs and I could do nothing for him.

Turns out his wife had booked the room, but instead he took it out on me.

So she issues a clear request.

Awesome.

Please, I am begging any guest reading this, if you need an accommodation, TELL US BEFOREHAND.

If you’re not sure about something, CALL THE NUMBER OR EMAIL US and we can check it for you before you book.

You are capable of making the reservation online/through the phone, so don’t blame us for your lack of preparation!

Here is what folks are saying.

This needs to be communicated, though. Be clear.

I can only imagine how many entitled guests they get.

Definitely send them to the manager.

Not at all comparable to accessibility for disabled folks, but okay.

Self-respect is a thing.

I think all hotels and motels should be accessible, but it’s still important to make sure.

If you liked that post, check out this one about an employee that got revenge on HR when they refused to reimburse his travel.