Fast-food promotions were designed to save customers money, not confuse them.

But one routine pizza order spiraled when a customer refused to accept a deal that would have saved her a pretty penny.

Her petty complaint ended up going all the way up to the general manager.

Keep reading for the full story.

Customer refused a discount

This story comes from when I used to work at Pizza Hut.

One day, I was taking orders over the phone and got a seemingly standard call. It was an order for one medium, one-topping pizza.

But that store just happened to be running a pretty good promotion.

At the time, we had a special going on where you could get two medium pizzas for a lower cost than buying just one. Being the helpful guy I am, I informed her of the deal.

There was a pause, and she replied, “Two? That’s too much pizza. I only want one.”

Trying their best to help, the cashier reiterated the deal.

Immediately thinking the pause meant she didn’t quite hear me, I reiterated, “Yes, it’s two pizzas, but you’ll pay less than what you’re paying right now.”

And that really ticked the customer off.

At this point, she started shouting, “I told you I don’t need two pizzas though! I don’t want to talk to you anymore. Put a manager on.”

So I told her, “I am a manager, but if you’d like to talk with the general manager, I’d be more than happy to put her on for you.”

She huffed and said, “That’s obviously what I want if they call you a manager.”

So the general manager was forced to deal with her now.

My GM created her order without the discount, and to this day I don’t understand how someone can be so dumb.

She could’ve left the second pizza if she didn’t want it, for all we cared.

A deal is a deal, lady.

Redditors chime in with their thoughts.

This commenter kinda sides with the customer.

This customer took things a bit too far.

Most customers just want to act on their own free will.

Why not save the inventory for a customer who actually wants it?

Ultimately, she paid more money for less pizza, all in the name of “winning” the argument.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.