A Walmart Worker Called A Customer “Hun,” And The Customer Tried To Get Her Fired Because She Was Offended

Matthew Gilligan

2 days ago

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People seem to be so touchy these days.

And, judging by the story you’re about to read, I guess that even terms of endearment are off-limits these days!

Check out what happened when a Walmart worker tried to be friendly with a customer and it backfired on her.

My mom called a customer “hun” and they spent the rest of the week trying to get her fired for it…..

“My family is originally from upstate New York and moved to Florida about 9 years ago.

I feel this part is worth mentioning because up north, I never really heard people use “sir” or “ma’am”..it was often “hun” or “bud” (at least in my small little town)..and when I first moved down here, I myself was chewed out by a customer when I said “what can I get for you, hun?”…and she thought it was incredibly rude of me and told me I should address her as “ma’am”.

Then, when I briefly moved back up north I had a different woman get mad at me for calling her “ma’am” because she felt it was the same as me calling her “old” (you just can’t win).

What’s the big deal?

Normal, decent human beings don’t get their panties all in a bunch over something so small (I suggest customers like this start wearing their own name tags so we can know what they want to be called) so this isn’t a common occurrence.

Anywho, on to what happened to my mom.

She works in OGP at Walmart, and for the most part, she likes her job. She’s been doing it for 2 years and is now a team lead and she loves her staff and they love her. Unfortunately, with the higher position, she’s now the one who has to deal with the terrible customers.

Well one day, a man came to pick up the groceries his wife ordered. He was very nice but didn’t understand the process, so he had his wife on the phone.

She had placed two separate orders (one for her, and one for a friend of hers) but my mom could only find one order under the wife’s name.

This wasn’t going well…

My mother explained that she couldn’t find the order, and asked if was under a different name..but the customer kept yelling at my mom and insisting that it wasn’t under a different name, and kept implying that she was too incompetent to do her job.

My mom asked for the order number, and again, the woman refused to give it to her. Both my mom (and the woman’s husband) were trying to explain that there wasn’t anything they could do if she wouldn’t give them any information.

She kept yelling and when she finally paused, my mom said “hun, I’m trying to help you, but I can’t do that if you won’t help me”

Uh oh!

And the woman lost it all over again, and said “I can’t believe you just called me hun! That is so unprofessional!”

And continued tearing into my mom for another minute before she demanded to speak to a higher up.

So she transferred the call to her boss, who got to hear this woman freak out even more, which escalated it to the store manager.

This is crazy!

She comes in the next day and is informed that the customer has brought it all the way to corporate and that they’ll be doing an “investigation on the incident” and for the rest of the week, that woman called the store to see what was going on and to complain more.

My mom came home from work at the end of the week and was fighting back tears and said “this woman ruined my whole week over this.”

And I spent a lot of years working in retail myself, but I’ve never disliked a customer as much as I disliked that woman.

And the real kicker to all of it, that second order was placed under the “friend’s” name.

All that woman had to do was tell my mom the name..instead she spent a week of her time being miserable. I hope she steps in a wet spot every time she puts on fresh socks.”

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