Isn’t it insane when clients demand work from you outside office hours like you owe it to them?

This guy shares how a horrible lady kept calling him in the middle of the night to fix his laptop!

Check out the full story.

“I’m 200 miles away and have no internet access.” “WELL FIND SOME *expletive deleted* INTERNET AND FIX IT NOW”

I have been working my way up the food chain at the little IT company I’m with. The clients I deal with I treat much like I did customers at Starbucks.

Compassionate, caring, empathetic, blah blah good customer service, blah blah. And this has put me in good favor with all of our clients that I’ve dealt with.

This is where things get tricky for him…

One in particular is a mid-size, regional company that specializes in giving sociopaths a lucrative opportunity to exploit people less strong willed than them.

I’ll let you determine the field. They are not my primary “station” but I help out there when the ticket queue gets overloaded. We can call them SlimeCo.

Most of the folks there that I deal with, while slimy in general, are quite pleasant towards me.

I’m the cheerful guy with the laptop who doesn’t make promises and just does what needs to be done, unlike the three other burnt-out techs stationed there who make hard deadlines they never meet.

UH OH…

But there is one woman here who is beyond help.

Ever see that episode of Kitchen Nightmares or whatever it was that had the husband and wife pair that the wife was just completely convinced she could do no wrong and that everyone was out to get her?

That’s this woman.

Not literally, but a bit-for-bit duplicate.

She is a problem for everyone, and my pleasant demeanor doesn’t mean shit to her because I’m just trying to ruin her life.

I avoid her like the plague because I have more important things to deal with than her fifteen tickets about the same goddamn bullcrap that has been resolved over and over again. We’ll just call her The.Harpy from here on out.

He was not expecting things to go in that direction…

This past Saturday, the fourth, I’m up at my friends’ cottage for the long weekend, when I get a call from a number I don’t recognize. I answer, because at 2am it could be important.

Something could be wrong at home, or with my family or what have you.

Me (groggily) “Uh…hello?”

The.Harpy “Finally someone answers. Aren’t you guys on call or whatever?”

Me “I’m sorry, who is this?”

T.H “Who the do you think it is? It’s The.Harpy from SlimeCo. My goddamn laptop keeps restarting.”

Me “How did you get this number?”

That’s INSANE!

T.H “Why does that matter? You’re IT. You’re on call. That’s how it works. Fix my laptop or I’ll have your job.”

Me “This is a personal cell phone and I’m not on call, ever. We don’t have ‘On-Call Support’.”

T.H “If I can get a hold of you, you’re on call. And this laptop you gave me isn’t working. It keeps restarting and I need it to do my job.”

Me “I’m 200 miles away, I have no internet access so I couldn’t remote in if I wanted to, and it’s a holiday weekend. SlimeCo. is closed until Tuesday.”

T.H “WELL I WORK OFF HOURS AND I HAVE WORK THAT NEEDS TO GET DONE SO GET IN YOUR CAR AND FIND SOME INTERNET AND FIX MY LAPTOP”

She was acting way too entitled…

Me “I’m sorry. There’s nothing I can do. I’m not going out looking for an internet connection at 2 in the morning on a holiday weekend just because you decided you need to work right this second. I’m not even a dedicated SlimeCo. technician. I’m only there when support is needed, and I haven’t been in the branch since last week.”

T.H “I DON’T GIVE A CRAP YOU WORK FOR US AND YOU WILL FIX MY LAPTOP RIGHT NOW. I DON’T CARE IF YOU HAVE TO DRIVE ALL THE WAY HERE TO DO IT.”

Me “You know what, you’re right. I just need you to submit a ticket so I can get to it in the system and I’ll head right over to the nearest Starbucks.”

T.H “THAT’S WHAT I THOUGHT. YOU KNOW I SHOULDN’T HAVE TO JUMP THROUGH THESE KIND OF HOOPS TO GET SHIT DONE AROUND HERE. YOU SHOULD JUST BE GRATEFUL YOU HAVE A JOB AT ALL YOU DIMWIT”

She kept demanding for his services…

Me “Yep. You’re right. Go ahead and place the ticket and I’ll head right on over to Starbucks and remote in and get this all taken care of for you right away.”

T.H “GOOD.”

She hangs up. I immediately put my phone on silent. My laptop is sitting comfortably in it’s docking station back at the main office, 200 miles away, the nearest Starbucks is about 40 miles away, and I go back to bed, about ten feet away.

I check my phone in the morning.

61 missed calls.

14 voicemails.

Two hundred and thirty-nine emails.

Finally the cherry on top!

Alternating between personal attacks fired off like text messages, and submitted tickets. Funny how her laptop was stable long enough to submit around fifty tickets and another 180-ish emails.

I blocked her number after that.

I got into work today, and my boss had a similar situation. She kept calling his phone, long into the night.

Boss “You’re nicer than I was. I just told her to enjoy her holiday weekend and hung up.”

I wonder if Starbucks is still hiring

AWESOME! That ending was satisfying!

Why would she not realize that this isn’t the company’s job?

Let’s find out how people on Reddit reacted towards this story.

This user wants to know if this lady got reported!

This user has a better response for this lady!

This user knows how to deal with horrible customers like these!

This user would have been really mad if someone treated them like this!

This user knows the boss did the right thing!

Someone here tried being as patient as they could!