Everyone has their breaking point at their jobs, and everyone lets that moment come out differently.

Some stay quiet and walk away, and others can’t hold back their rage.

A call center worker shared what happened when a customer took things way too far, and her reaction clearly indicated a breaking point.

Get all the details in the story below.

I threw a customer’s outburst back at him.

“Before I get into it, I think it’s important to mention the setting.

I worked in a call center for a grocery store chain, and part of my job was to help people get refunds for issues with their pickup and delivery orders.

Being sent home during Covid stressed the hell out of me, so after a couple months, management agreed to let me come work in the office as I’d be alone, so long as I wore a mask when I wasn’t at my desk.

One day, she wasn’t alone.

On this particular day, one of the managers was on her last day with the company so she and another manager were at her desk to help her clean out her cubicle and to say their goodbyes.

Sometime during the day I got a call from this guy. He was very calm and friendly and explained that, for some reason or another, we owed him money.

I took a look at his account, purchase, receipts or whatever, and determined he was right!

I launched into my spiel about the refund being $X.XX, it will go back onto your debit card ending in 0000, 3-5 business days, blah blah blah.

Uh oh…

A switch flips. This dude’s like, hey, for all the trouble this has caused me, you should be giving me EXTRA back!

I tried to say I can only refund what we owe, but this just made him angrier.

He rabbled on for a bit more before yelling “FORGET YOU!”

They lost it!

I saw red in that moment, and without thinking, yelled “No, forget YOU!” and clicked to disconnect the call.

I sat there shaking and I was terrified, like, I’m literally alone in the office with two managers.

We actually didn’t record our calls because they were so paranoid that recordings could get hacked and sensitive information could get leaked.

Let’s just keep this between us…

So unless QC was listening right at that moment, it was between me, those managers, and that customer.

By the grace of whatever customer service gods there are, he never called back or complained and the managers either didn’t hear it or didn’t say anything.

Years later after I left the company and my husband (a lead!) had also left, I told him this story and he got a good chuckle out of it.

Phew!”

Let’s see what readers on Reddit had to say about this.

This person weighed in.

Another reader shared their thoughts.

This person spoke up.

And another reader has been there.

This worker can dish it as well as they can take it!

If you liked this post, check out this story about an employee who got revenge on a co-worker who kept grading their work suspiciously low.