Misplacing something expensive can send almost anyone into a panic. But there’s a huge difference between being stressed and accusing innocent people of theft with no proof.

A nail salon owner recently dealt with this exact situation when a customer lost a wedding ring supposedly worth $50,000.

Instead of calmly retracing her steps, the customer immediately started demanding that employees and customers allow their pockets and bags to be searched. Then, things escalated even further when she threatened to call the cops.

Ironically enough, the woman seemed to think she could come back and do business there as if nothing had ever happened.

Here’s what the owner did when the lady showed up again.

AITA for telling a customer we no longer welcome her business?

I own a nail salon, and a few weeks ago, I got a call from a customer panicking and asking if we could find the wedding ring she had left in our salon.

The employees and I looked around, but we could not find anything, and I told her over the phone. She proceeded to explain that her wedding ring is worth $50,000, and “I NEEDED to find the ring,” or she was going to call the police.

We walked around the store again and could not find it. I told her that again over the phone.

Then, the call took a nasty turn.

She then said I had to check everybody’s pockets and bags, including employees, to see if any of them had stolen her ring.

I told her this is a family business, every employee here is part of my family, and I am 100% sure none of them stole her rings. I also said I’m not checking any of my customers’ bags or pockets, and she can head down here and try to find it herself.

She said she was heading down there right now, and after our phone call, she was going to call the police. I told her she can go ahead and do that.

The woman was just as rude in person.

As she was coming to the salon, I walked around the store again and saw rings on a table that a customer was sitting at, which I thought belonged to said customer. I asked if the rings were hers, and she said no, they were already at the table when she came.

I grabbed them just as the customer on the phone came in and told her I found them. She yanked the rings out of my hand and said she was going to call the police back and tell them not to come, and left the salon.

I thought that was the last I’d hear from her, but today she came in, and I told her I was denying business because of the way she acted.

Even though the owner could understand her frustrations, she didn’t want to deal with it again.

I told her she had no business accusing a family-owned business of stealing her belongings and she had no authority to tell me to check my employees/customers pockets and bags.

I also told her I understood she was panicking because her rings are expensive, and well it’s her wedding ring but before you accuse someone or threaten to call the police, come down and try and find the item first.

She told me I was being too harsh and left a bad review. My friends and family don’t think I’m wrong but I’m trying to see the customers’ POV.

AITA?

Wow! That was some sort of reaction.

Let’s check out what the people over at Reddit think about the customer’s behavior.

This is right because just as customers have the right to choose, so do businesses.

It’s easy to this as being true.

Exactly! The way she jumped straight to it says a lot about her.

Most people probably feel the same way.

Honestly, the customer was easy to relate with, right up until the moment she started acting like everyone in the salon was a criminal.

Losing a ring worth that much money would absolutely make most people spiral for a moment, but this woman took it way too far.

The salon owner, on the other hand, handled it perfectly. She remained calm and solved the situation without letting it get out of control.

At some point, business owners have every right to protect their workplace and stand behind the people who work there. And if a customer immediately jumps to theft accusations when something goes missing, it makes complete sense to decide you no longer want that kind of chaos walking through your doors.

So, while panic explains her behavior, it definitely doesn’t excuse it.

If you enjoyed this story, check out this post about a cashier who was on break when she was physically dragged back to the register by a customer.