A bad general manager has a way of dragging down an entire property.

This hotel employee watched that happen after new management took issue with a bell they used as a disability aid and threatened disciplinary action if they continued using it.

When the employee pushed back, the conversation quickly turned into questions that management never should have asked in the first place.

So, they documented everything and copied HR on the response, expecting the issue to end there.

Instead, the complaint opened the door to a much larger investigation into what was happening behind the scenes.

Read on to see what happened.

Taking Away My Bell Got My Manager Fired

My manager took away the bell I use at the front desk.

I like using the bell as it’s an effective disability aid, and I was originally encouraged to use it. New management came in and said if I was caught using it again, disciplinary action would be taken.

I told her it was a disability aid. She didn’t care.

Unfortunately, the GM crossed the line.

I took the issue to my GM, who began to grill me on why I hadn’t disclosed my disability during my interview.

Of course, she’s not allowed to ask that. Legally, I’m not obligated to disclose, and she’s not allowed to ask me to do so during the course of an interview.

I CC’d HR in my response explaining as much. However, nothing came of it, and eventually the situation cooled down, though I still didn’t get my bell back.

Then, she found out about the investigation.

Apparently, my email got a small investigation cropped up around the GM’s behavior.

Corporate began sniffing around and found that next to nothing in our hotel was compliant with corporate policy. They also discovered that bonus money that should have been sent to front desk staff as a result of positive reviews mentioning them by name never actually made it to the staff.

According to a coworker of mine, the GM had to be escorted out of the building.

The new GM will work much better.

I spoke with the new acting GM about everything, and he said he was excited to meet me because of the multiple glowing reviews he’d read that mentioned me by name.

He’s interested in equipping me with the skills to begin rising up the management ranks, and he asked me to expand on things that would make my job easier.

Among the many changes he’s planning on implementing came my personal favorite bit of news: I got my bell back.

Yayy! It sounds like the situation will get much better now.

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Let’s check out what the people over at Reddit think about what happened here.

This reader loves what she did here.

Yes, one of those bells.

Here’s someone who’s surrounded by people who hate the bell.

For this person, there’s nothing but happiness.

Good for this employee for standing up for herself and refusing to let a bad manager bully her into backing down.

Too many people would have stayed quiet and accepted the decision, even when they knew it wasn’t right.

It also sounds like this manager ended up in a position she wasn’t properly prepared for and never took the time to learn the rules she was supposed to enforce.

Hopefully she spends some time learning what it actually takes to run a hotel before anyone puts her in charge of one again.

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