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It’s always frustrating when someone ignores instructions and creates problems that can easily get someone injured.

One retail employee dealt with this very thing while collecting carts in a busy covered parking area.

It all started when a customer tried driving the wrong way toward the entrance even though several signs and arrows clearly directed traffic toward the exit.

Normally, she would’ve just stopped the driver and moved on, but between the heat, wildfire smoke, and a rough shift, she had already been pushed past her limit.

So, on this day, she started yelling at the customer and forced her to turn around.

Read on to see why she’s feeling bad about it now.

Yelled at a customer

I work outside at a retail store collecting shopping carts to bring to the front. We have above-ground covered parking where you drive in, and there are spots on the left and right going back a bit, and then you can turn left twice to get to more parking and be going towards the exit of the covered parking.

A common issue we have is people pulling out of their spots and trying to come back towards the entrance and leave through there despite facing oncoming cars.

The entrance has a sign saying “Entrance,” and the exit says “Exit.” There are arrows on the ground directing people in and towards the exit only, as well as two bold “No Exit” signs hanging up, which are visible to those walking to the store or cars facing the wrong way.

Everything changed when she saw a woman trying to go out the wrong way.

Today, some woman was driving towards the entrance to leave through an entire line of cars coming in while already being over halfway to the back and closer to the exit side.

I yelled at her and forced her to turn around. I have forced everyone I manage to catch to do the same and have gotten angry at them as well.

I don’t know why, but my anxiety is high with this one, though. We have some fires causing smoke to fill the air, the temperature is high, the humidity is insane, we had a sick call, and we were busier than normal since we were closed for a day.

I was extremely overwhelmed with all the work that needed to be done, and having her doing something I would hope someone with a license would know not to do just put me over the edge.

Unfortunately for the lady, the employee was not having a good day.

Yes, she should not have gone the wrong way, but the state I was in wasn’t her fault, and I feel bad about it. It felt like I yelled at her for ages, but it was only a few seconds.

I yelled, asking what she thought she was doing and saying that I wasn’t going to let her out through here and how I was not in the mood to deal with this nonsense today.

I don’t think I said anything nasty to her, but my tone was loud and not friendly.

Our company really caters to our customers, so I’m worried that if she complains, I’m done for. It would be my first complaint, but I don’t think that matters.

Ultimately though, it is a major safety concern.

The main reason I hate people trying to leave through the entrance is mainly due to all the signs telling people that you can’t come back this way, but also because other customers walk into the covered parking through that entrance, and you can’t see vehicles until you’re inside.

No one expects a car to be coming in that direction, so I worry someone is going to get hit when I see someone driving that way, especially fast.

Anyway, I feel less anxiety having written that all out. But I don’t think I’ll be able to relax for a couple of days.

Oh no! Those types of things can be very stressful.

Let’s see what the readers over at Reddit think about what happened here.

According to this person, everyone deals with this at some point.

As this comment explains, situations like this are not rare in retail.

Great advice.

If you enjoyed this story, check out this post about an employee who gets fired, then ends up with extra cash due to a loophole in the termination letter.

When it comes to speaking with the manager, this is the best thing she can do.

She blew this whole thing out of proportion.

Of course, she’s right to be worried about customer safety. After all, no one wants to see someone get hit by a car.

However, screaming and yelling at a customer like that leaves a lot to be desired.

Next time, she needs to stop and think before handling an issue like this.