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It’s usually a good idea to know what you’re booking before you show up and blame the hotel.

One front desk employee encountered this very situation when a couple arrived and discovered that their third-floor room meant that they had to climb several flights of stairs.

The problem was that they were older, so walking up that many stairs was not a viable option.

Trying to please the customer, the man at the front desk offered them two good options. But the man wasn’t interested in either and started making his own demands.

Unfortunately, when that didn’t work for him, things took an ugly turn.

Read on to see what happened next.

Customer didn’t do their research, the interaction ended with him in handcuffs.

The property I’m currently working at is not accessible. There are no ramps, no elevators, and stairs are required just to get into the front door.

In the photos my bosses have put up on the booking platforms, it’s quite clear from the pictures alone that we are not accessible.

Just for good measure, they also have a notice stating as such.

The only problem is that some people don’t read.

Well, these guests, two older folks, to guess, in their 50s or 60s, on their honeymoon, hadn’t paid close enough attention when booking, as they booked a third-floor room, which requires climbing four flights of stairs.

We do contactless check-in, but they ended up calling me rather upset, claiming that they had been misled about the accessibility since stairs are an issue for them.

They said they didn’t realize they had booked a third-floor room and, rather impolitely, asked for a solution, saying he potentially wanted to cancel. So I told him I’d give him a call back, did my thing, checked room availability, looked over the site he booked through to double-check, then called the guest back and went out of my room to chat with them face-to-face.

Frustrated, he gave them a couple of options.

Right away, I could smell the beer on this guy, but I gave him two options.

Option one: if they didn’t mind waiting around an hour, I offered to vacate my manager’s suite, which is on the ground floor and is a substantial upgrade, and give them that room instead for their stay at no extra charge.

Option two: I could reach out to the third-party booking platform, cancel the reservation, and process a refund. However, I also explained that I would have to charge them one night plus taxes because this was not the hotel’s fault and the free cancellation window had already expired.

However, the guy started making demands of his own.

First, he demanded to be moved into a different ground-floor room that was behind me and happened to be empty at the time. However, another guest was checking into that room later that night, so I told him someone else had already booked it.

He then demanded that I move those guests to the third floor so he could have the ground-floor room. I probably could have done that, but I was already getting annoyed with him, didn’t want to create another unhappy guest, and frankly didn’t really want him staying here anymore. So I told him I wasn’t allowed to make changes like that.

He then chose the refund, though he was extremely unhappy about being charged one night plus tax, and kept yelling at me about it. Oh, it’s illegal! You can’t do that! If you charge me a night, I’m going to sue you and your bosses!

Fed up of hearing about it, he once again offered them a first-floor upgrade.

So I offered him the ground-floor suite again if he didn’t want to pay the cancellation fee, but he just kept yelling about how this was the worst experience he’d ever had, how I was such a horrible, rude, arrogant young man, and how he was going to make sure I could never get a job again and would die starving because I couldn’t afford to feed myself.

At that point, I’d heard enough, so I asked him and his wife to leave. Once. Twice. Again and again. His wife was yelling at him to leave too, shouting his name the way someone does when they’re trying to stop their spouse from making an even bigger fool of themselves. He just kept getting more and more aggravated, no matter what I tried to say.

So I decided the best thing I could do was go behind the employee door, give his wife a few minutes to hopefully talk some sense into him, and let them leave.

Then, things took a turn for the worst.

I headed for the employee door, asked him to leave again, told him it was his last warning, and wished him a good day. That’s when he decided he wanted to fight. He swung his cane and hit me in the neck. He hit me pretty hard—I can still feel it.

So now I’m calling the police. I got behind the employee door, locked it, and he was still on the other side hollering, being an *******, talking ****, and running his mouth about how I was such a ***** because I wouldn’t come out and fight him. He kept yelling that he was going to beat my *** to a pulp, and so on.

The police actually arrived shockingly fast. Long story short, they took my statement, watched the security camera footage, had me send them the video clips, and conducted a sobriety test on him since he was sitting behind the wheel of a running car by the time they pulled up.

The man was arrested and his wife was forced to find somewhere new to stay.

He ended up being arrested for impaired driving, assault with a weapon, uttering threats, and trespassing.

Needless to say, he’s been placed on the blacklist. Yes, I made a bunch of phone calls, and I was able to find another accessible hotel for his wife to stay at for the night. I couldn’t have her stay here because, when the judge hears the husband’s bail hearing in the morning, he’ll almost certainly be released, and I can’t have him coming back here.

If she stayed here, it would give him a reason to return. So I sent her off, made sure she was taken care of, and ensured she had somewhere safe to stay. Although she was also a bit rude and unpleasant, she was far easier to deal with than her husband.

Yikes! That guy sounds like a nightmare customer.

Let’s see if the readers over at Reddit have ever encountered someone this bad.

Most guests probably don’t read the website that closely.

That’s probably really good advice.

What a great thought.

If you enjoyed this story, check out this post about an American who is confused about why they can’t use their American dollars at a Canadian grocery store.

Let’s hope most people don’t encounter it.

Well, that guy definitely made the bad situation even worse.

He probably would’ve been best off just going to grab some food or something while he waited for the suite to be prepared.

Instead, he went way too far and ended up in jail.

Let’s hope next time he acts like an adult and keeps his hands to himself.