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Some days at work really test your patience!
This front desk employee shares how they had to deal with the most annoying client ever!
Check out the full story.
Ma’am…your vacuum is not safe.
Hiya, I work front office and counter in a Vacuum/Sewing sales/repair shop and we get all kinds of people who try to do their own repairs because…
“it’s just a vacuum, how hard can it be?” or the fan favorite “I just looked it up on YouTube!”
Watch how it gets worse…
As it turns out, it can be very hard for most people who don’t know the little ticks each machine has. The woman who came into the store was one of those people.
In walks an older woman, we’ll call her Nancy. (I have no idea what her actual name was, glad I didn’t ask either.) Nancy has a Dyson canister vacuum that she has used for 5 years and it’s not working well!
The brush roll on the bottom doesn’t turn right and it makes this strange pulsating sound while it’s running.
While she’s describing this, myself and one of my technicians (let’s name him Bob) have already started listing ideas of what could be wrong based on what she is telling us, because the pulsating is a new one for us.
He could already sense something wrong…
I also want to be sure to mention that our lead vacuum technician (We’ll call this one Larry) who is on his lunchbreak behind the counter. Larry takes crap from no one, an army veteran who knows what he can do and how to get it done; he has no issue telling you what’s what.
At this point, he was eating a sandwich and just listening.
While Bob and myself are diagnosing the vacuum, this apparently frustrates Nancy.
Nancy: “Can we get past the guesswork and ask one of the VACUUM guys what’s wrong?”
Oh, Nancy.
UH OH…
Me: “Ma’am, we are trying to find out where exactly we need to begin to find out your problem. If you give me a moment, I’ll need to plug it in.”
Nancy: “Obviously.”
Canister vacuums will almost always have a retractable cord, unless it is a much older model, this Dyson was no exception.
She had tied a white cloth around the end of the cable, assuming that it should be easy to grab and pull when you go to plug it in, I’d seen it before.
I pulled on the cable and was approaching the outlet, pulling back the fabric knot when I thankfully noticed the large amount of black electrical tape wrapped around the end.
That’s INSANE!
The cord had been spliced, the original plug end cut off and replaced with a new one. Dyson vacuum cleaner power cords are thick, commonly with three wires that run through to the end to a 3-prog plug.
Nancy had spliced the power cable for a table or a desk lamp to her vacuum cleaner power cable, one with only two wires.
I held up the cable to Larry who turned and looked at it and I heard Bob sigh from the other side of the counter.
Larry: “That’s not safe. Gonna start a fire.”
Me: “Yeah, I’m sorry ma’am, but I’m not plugging this in in our store. It wouldn’t be safe. We can do a cord replacem-”
Nancy: “Well it’s worked just fine for me, just plug it in and test it!”
She was being impossible about it!
She’s getting irate because I won’t potentially start an electrical fire at the plug I’m holding. How dare I preserve our store and my coworkers safety.
Me: “Ma’am, I’m not going to plug this in. I don’t even recommend taking this home and using it anymore. It’s clearly a fire hazard. We can replace the cord and check from there, but-”
Nancy: “I’m just taking it back. You people are ridiculous, it works just fine.”
Then why did you need it fixed Nancy?
She proceeds to take her vacuum back and waltz out the door, telling us we didn’t know what we were talking about, how rude we were that we wouldn’t help her, and that she wouldn’t be back!
That sounds so frustrating!
I was sure to inform her before she left that we weren’t responsible for anything that happened once she left the store, and that we had cameras to show that we told her not to take it back to use.
The only other thing I heard from Larry about Nancy was him muttering “Dumbass…”
I worry for the other members of that home.
YIKES! That’s super annoying!
Why would they drag this matter so much?
Let’s find out what folks on Reddit think about this one.
This user knows these guys were just trying to get this woman out of the store.
If you enjoyed this story, check out this post about an American who is confused about why they can’t use their American dollars at a Canadian grocery store.
This user shares how they understand this situation fully!
This user had to double think this whole situation.
Somebody knows how to deal with annoying clients!
