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How annoying is it when you’re trying to do your work but annoying guests make everything harder!
This front desk employee shares how two hockey groups ruined the breakfast hall in their hotel.
Check out the full story.
The hidden sports group and the difficult understanding of the word “no”
I was worried about this weekend, we were sold out with two hockey groups in house.
Turns out that for the first time in the history of this hotel, the hockey people were actually nice.
He explains how things were great…
They were all from this inner-city upper class neighborhood, so wealthy people, but not snobbish or show off. Just nice people who succeeded in life and obviously made better choices (or better luck) than me.
During check-in, when I would explain to them the basic rules (adult supervision at the pool, no hockey in the hallways), they all vigorously nodded “of course”, like they wouldn’t even have thought otherwise.
They were all respectful, everything went well with them.
The issue came from the hidden sports group (not even hockey) who sneakily booked 15 rooms through third party websites without telling us they were a group.
This is where it gets bad…
The first of them who arrived inquired about gathering in the breakfast room.
I did the full explanation.
“We don’t offer this service for individual reservations, it’s only for groups who have signed a contract with us, they can then use the breakfast room for a period of 90 minutes to eat their meal together. We already have two groups in the hotel right now who have signed a contract with us, we need the space for them.”
The second person who arrived inquired the same thing. Same response.
When the third, the fourth, the fifth person asked, my answers became shorter: only for groups who signed a contract.
UH OH…
For the sixth, seventh, eight, ninth, tenth person who asked: NO!!
So they INVADED the lobby. Swarmed the place.
“Now can we have the breakfast room?”
NO!
“You see how many people we are? You should open the breakfast room. ”
NO!
A little bit later, angry lady from that group.
That’s INSANE!
“Is that space really all the common area you have”
Yes.
All the furniture displaced. Trash everywhere in the lobby. Loud shrieking and yelling all evening.
Our two nice hockey teams (damn it’s weird to write these together) had their evening match delayed by two hours and came back too late for me to be able to open the breakfast room for them (cutoff time is 10 pm), so they were trying to find a spot to eat their take out with their exhausted kids, to no avail… Everything was taken over by the drunks.
It was an inverted situation. Usually, individual guests are disturbed by hockey teams. Now, the hockey teams were disturbed by individual guests.
YIKES! That sounds like some trouble!
Why would they act so uncivilized?
Let’s find out what folks on Reddit think about this one.
That’s right! This user knows how hard it is to cancel bookings.
This user knows how the whole situation works!
If you enjoyed this story, check out this post about an American who is confused about why they can’t use their American dollars at a Canadian grocery store.
This user knows some front desk rules.
This user knows this employee handled it better than they would have!
Somebody needs to make some strict rules for bad behavior!