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Imagine having an agreement with a hotel manager that you have a standing reservation at a certain hotel on a certain night every week. Would you assume you’d still have that standing reservation if you hadn’t shown up at the hotel in years?
In this story, one woman calls a hotel claiming her mom has a standing reservation, but her mom hasn’t stayed at the hotel in a very long time.
Keep reading for the whole story from the front desk worker’s perspective. It’s pretty bizarre.
No we haven’t been holding a room for your mom every saturday for 2 years
Recently had a bizarre call on a very busy Saturday. Caller will be D for Daughter.
D: Hey I just wanted to make sure you have a room for my mother tonight? The name is Jane Smith.
Me: I don’t see anything under that name. Did you have a reservation? Because we are sold out tonight.
This is a really odd situation.
D: Of course! She has a standing reservation every Saturday night. No I don’t have a confirmation number, you guys just always have a room held for her.
Me: Ok…welllll…I’ve worked every Saturday for the last 3 months and this is the first I’m hearing about this. Do you know when was the last time she might have stayed?
D: Ummmm…well she got sick around March of 2020, so its probably been since then.
Me:……sooooo….2 years ago. She hasn’t stayed in 2 years. Have you been getting charged no show fees? Have you reached out to the hotel in any way shape or form to see if we’re holding rooms?
A lot has changed over the years.
D: No, but you guys always hold a room. This is per your general manager 9name I’ve never heard before). I don’t know who messed up, but YOU need to make sure she has a room tonight.
Me: Ok well since the last time your mother stayed here, the hotel shut down for 9 months because of Covid/remodel, there has been a 100% turn over in staff from the top down, and even if this was a policy at some point, we would have stopped holding rooms after the 2nd or 3rd time she no showed without telling us. I am 100% sold out and you can not stay here tonight, but feel free to call back on Monday if you’d like to set something up with the current manager.
She hung up on me at that point.
I have actually checked this lady in a few times since, and she’s even weirder in person.
Yikes! I can’t imagine assuming you’d have a standing reservation at a hotel every week when you haven’t stayed at the hotel in literal years!
Let’s see how Reddit responded to this story.
This is a good point.
Same!
I had the same thought at first.
If you enjoyed this story, check out this post about a restaurant employee who decided to put the staff over customers despite the official policy.
This is kind of odd.
I think the daughter had to realize her mom no longer had a standing reservation every week when it had been years since her mom had stayed there. If she hadn’t realized that, she wouldn’t have felt the need to call.
The big question is, why did her mom need a standing reservation every week? It seems suspicious.