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Imagine working at a hotel where there’s an on-site restaurant. As you might imagine, most restaurants are not open 24 hours a day. If the restaurant was closed for the night but a hotel guest wanted to go inside, would you unlock the door for them or refuse?

I hope you said refuse.

In this story, one front desk worker finds herself in this situation, and she does refuse at first. Then the guest says some things that are so crazy she actually changes her mind.

She shouldn’t have done that!

Keep reading for the whole story.

The money laundering mafia hotel.

I’ve always thought I was in some psychosis and that people aren’t bad, I’m just non understanding but I see that is not the case.

Today at 23:00 a man came in and started yanking the door to our restaurant door and immediately started yelling at me for it not being open.

I said if I could I would open it but there is nobody to serve him ergo everybody is at home.

This guy sounds crazy!

He demanded service and started aggressively handwriting both sides on a paper about how the service sucks and basically how entitled he is to anything he asks for because he paid for it.

I still can’t fathom for whom the “letter” was.

He yelled at my co-worker, who’s security, that he’s irrelevant and that he should shut up because he’s not talking to him but the receptionist.

This is an unreasonable request.

Also he asked for our full government names which we did not tell him!

He refused to tell me his name or room number because “We’re not friends and his personal life isn’t my business”

He kept calling it a lounge which it isn’t. He wanted to drink so I assumed his behavior is due to not having a place to drink. (addiction)

Our hotel is right in the centre so he could’ve just walked 30 seconds and there are multiple bars.

Now I’m convinced the guy really is crazy!

He went up for like 20min came back down and gave me two options. I either let him in or he’s gonna report us to the police the next day for being a money laundering mafia.

I was in shock.

I wanted to laugh but I just couldn’t lmao.

He said we’re lying about our identities and that we don’t work here and that we have zero qualification for this job because it’s all just a “cover” for what’s really going on.

Uh-oh!

I ended up letting him in (i regret it now I wish he went to the police to waste his time) He said he wanted to “work.”

He ended up taking all the alcohol from his minibar downstairs and got drunk and went back up. He left a complete mess behind and left crumbs all over the table and floor and left all the bottles there.

If we don’t provide a service for other people why should I provide it for him?

He finally had to give her his room number.

He also forgot his card so he went back down and had to tell me his room number.

He was a man traveling alone in a double room with his cat…

If that doesn’t make sense I don’t know what does.

Now I never had a problem in letting him in in the first place but the immediate shouting made me rethink my whole attitude towards the situation. Why yell? Why not ask normally? I will never understand.

That guy sounds like an alcoholic. He also sounds quite entitled and unreasonable.

Let’s see how Reddit responded to this story.

This person thinks OP really messed up.

Another person thinks the guy should’ve been kicked out.

This person explains why the guy yelled.

If you enjoyed this story, check out this post about a client who regretted paying for a cross-country flight after the IT specialist just flipped a breaker.

Nobody thinks she handled this well.

Why didn’t the security guy step in? He could’ve kicked the guy out of the hotel or at least intimidated him enough to get him to back off.

OP should’ve called the police instead of unlocking the door.