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There’s never a dull day at this hotel!

Hotel employee shares how a couple came and tried fooling the staff into giving them an extra room.

Check out the full story. 

At least make your con entertaining

While this experience was not nearly as theatrical or hyper-dramatic as the truly awful situations I’ve been involved in at the Desk thus far, it surely was annoying.

And pathetic.

Very.

Things get worse…

A couple checks-in with my co-worker, and they set the tone right off the bat. They have a million preferences: top floor, no connecting doors, far from the elevator and must be a King bed (which they reserved, but felt the need to mention again.)

Having preferences is fine—but also keep in mind that limits your number of choices. And that will be pertinent to the situation very soon.

After a room that matched all their needs was located, they made their way up…and then called down moments later. The wife immediately declared: “This room smells of cigarettes! We can’t stay here! My husband is asthmatic!”

My co-worker took this call and apologized; it was already strange, given that the room was replaced in the system as ‘clean’ by Housekeeping and no smoking is permitted throughout the building. Nevertheless, she quickly moved to get them resituated.

The wife came back down for the second time and discussed it with my co-worker; she was really adamant about staying on the same floor.

UH OH…

There was one room that still matched their description, albeit at the head of the hallway, so not too far from the elevator. My coworker informed her of this repeatedly, but she accepted it anyway. Alright, that should be settled….Nope.

Wife calls down again, but this time, from the ORIGINAL room; I took the call.

She goes: “So, that other room has a strong air freshener, and it’s way too close to the elevator. So, I think we’ll just stick it out with this first room.” I acknowledged what she said and told her my Housekeeping Supervisor was already on the way with a machine to help clear the air, which she was happy to hear.

Okay, now we should definitely be good…UGH!

Not even 20 seconds later (and I truly wish I was exaggerating this point), the same room calls for now a third time, and now, it’s the husband.

They had a problem with everything!

I take the call again, and he goes: “So, my wife was just down there with you guys trying to find a new room.” The one you just gave us isn’t good for my asthma. So, I was hoping you had something just like this, but on a lower floor; we’ll accept that.” (Remember before how they needed the top floor? Okay.)

I was a little taken aback considering I had just spoken to the wife, which I brought up: “So, this is the opposite of what your wife told me not even a minute ago. I want to make sure we’re on the same page—do you folks want to stay or go?”

He affirms that they would like to move, and so I tell him: “Alright, sir. That’s fine. Just come on down and we can set something up.” “Okay, will do,” he replied. “And then I’ll go check it out and let you know.”

I stopped him there: “Sir, we can’t keep swapping between rooms over and over. Whatever the next room is, I’ll go with you, and we can verify it’s good together.” He accepted.

Minutes go by…nothing. My coworker and I start to believe that they changed their minds yet again and decided to stay put (it’s happened many times before.)

They knew things wouldn’t end just like that…

So, we leave it alone.

Then, the phone rang again. It’s the husband, and boy did he make quite the statement: “So, my wife just went down there to speak to you, and she said that nobody’s at the Desk.”

Dear readers, the eye-twitch that came over me was so real. My voice slightly cracked as I was trying to keep it together, but I took a breath and replied: “Sir, this desk is always manned. We’ve been here the entire time, and your wife has not come to us since you and I last spoke.”

SILENCE… That’s what he gave me. Hanging SILENCE for about 10 seconds. So, I broke it with “Now then, when you folks are ready, we’re right here waiting for you.” He simply says back, “Oh…okay then, thank you.”

As if I needed more confirmation that this was some sick game these two characters were playing, here it was. Plain as day. Truly pathetic and very sloppy.

Eventually, the wife did materialize in the flesh and spoke to my co-worker for what was now the third time.

That’s INSANE!

She immediately stated: “My husband said you told him we’re moving to room so-and-so.”

I then inserted myself into the conversation: “No, I didn’t give him a specific room number. I told him you folks can come down and we can find one together that suits your needs. There seems to be a lot of miscommunication here, so I want to make sure we’re all on the same page.”

She mockingly replied: “Yes, there IS a lot of miscommunication.” I withheld looking at this woman with proverbial heat vision and then went back to my terminal while my co-worker continued helping her.

During their interaction, the wife then asked for a pen and asked my co-worker for her name.

Then, she asked her for my name. Hearing this, I spoke up myself, firmly spelled it out, and said it a second time. Then she asked if either of us was the Manager, to which we informed her that one would be present the next morning.

With that, she finally left with her now third set of keys and my co-worker in tow. They went up, and, like Goldilocks, the wife confirmed the third room was *finally “*just right.”

They were so problematic this whole time!

Oh, and where was the very asthmatic husband this whole time? He was hanging out in the original room.

You know, the one that smelled of cigarettes and was unbearable? The one that both my co-worker and Housekeeping Supervisor confirmed didn’t smell unusual at all? Yeah, fancy that.

I don’t know if any conversation has been had with the Manager. This all happened yesterday, and they depart today.

Yes—this entire runaround was all to facilitate a mere one-night stay. Either way, my co-worker and I did our part, and there was absolutely nothing else coming from our end. Maybe they’ll get a discount from the Manager.

I don’t know, and I don’t care. But we did make sure to document the entire circus in the desk’s com report.

That’s horrible!

Why do guests act so weird when they’re at hotels?

Let’s find out how the Reddit community reacted to this one.

This user thinks maybe this couple was just trying to take keys for an extra room.

This user thinks this couple needs to act better!

This user knows this couple was just trying to score a free room.

If you enjoyed this story, check out this post about a teenager who wants to work, but his mom thinks working past 8pm is too late for high school.

This user hopes this team has better management.

This user is happy that they have a nicer boss.

Somebody needs to tackle these con-artists better!