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Retail phone calls are usually boring, unless one customer has accidentally attached her husband’s contact details to a very secret purchase.

One furniture employee calls about an order, but when the husband answers, would you explain everything or keep the conversation carefully vague?

The mystery deepens once he starts asking questions, leaving one ordinary delivery update tangled in a marriage the employee knew nothing about.

Let’s see what set off this powder keg.

How I ruined a marriage with one phone call

So a few years ago I worked in a furniture store. In the store you could apply for a credit card to finance your purchase.

I had an older lady come in (probably mid 50’s) with a man in his 20’s whom I assumed was some sort of family member.

So we put through her application and set up an order with some previous details that had been stored in the system from years ago (usually attached to a surname and phone number).

Everything went well, the loan was approved and the lady and man left the store.

OP called the customer but ended up talking to someone else.

Several days later, when their order was in stock, I called the number on the order and was greeted with the voice of another man. He knew the customer, but he had no idea about the loan or the furniture.

It quickly clicked in my head that she was eloping. As when I asked about her marital status earlier, she replied: “I’m married but I might not be soon”, which I played off as a joke.

Her now husband then asked if she had anyone in store with her, and I said I didn’t remember, not wanting to reveal anything catastrophic.

Then he asked for a copy of the order, which I provided, as it was his email address on the order and I am obliged to.

Then the customer called back.

Later that day I was met with a wall of shouting and insults as the customer berated me over the phone for ruining her marriage. Telling me that her husband didn’t know. (Mind you, she had a copy of the order the whole time with her now husbands phone and email on it).

She then proceeded to come into the store and shout at me again for another few hours, requesting my manager call her husband and explain to him the order was a mistake and that we had to cancel it. Which we did.

A week rolls by and she comes in and asks us to reinstate the order, this time with very large discounts for her “inconvenience”.

She filed complaints about me to the head office and I was written up twice (but refused to sign). The customer subsequently had her goods delivered to the young man’s address…

Wow! That’s a lot of unwanted drama to be involved in when all OP was trying to do was let the customer know her order had arrived.

Let’s see how Reddit reacted to this story.

This person doesn’t think the employee should’ve been written up.

Another person agrees that the manager shouldn’t have written up the employee.

This person wants to know why exactly OP was written up.

Seriously, this is horrible behavior to have to deal with!

If you enjoyed this story, check out this post about a couple who is sick and tired of their neighbor’s kids dumping trash on their patio.

Let’s get our terminology right.

The employee called the number already attached to the order, only to reach the customer’s husband and accidentally expose a purchase he knew nothing about.

She later blamed the worker, demanded discounts, filed complaints, and still had the furniture delivered to the younger man’s address.

That was one customer service call nobody was putting on the loyalty survey.