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Sometimes a small, well-meaning mistake only reveals itself after it’s too late to fix.

One woman, at the cinema with her best friend and their kids, was approached by a stranger asking where to collect a concession order shown on her phone.

Having no idea any kind of mobile ordering system existed, she pointed the woman toward the concession stand itself, assuming that was the obvious answer.

It wasn’t until she sat down in the theatre and scanned a QR code on her own seat that she realized her mistake had sent this stranger down totally the wrong path.

Keep reading for the full story.

I gave a wrong answer and i hope it got sorted out

Just remembered this incident as I booked a show for tomorrow. My trips to the cinema are very few and far in between, so I wouldn’t know about any new upgrades.

My best friend and I went to the cinema with our kids. She’s in the line buying tickets while I’m standing off to the side with my kids looking around at the posters.

That’s when she’s approached by a stranger.

This lady comes up to me and shows me an order for the concession stand on her phone. She asks if the collection point is here, as in the general waiting area.

Without thinking, this bystander gives what she thinks is the best answer at the time.

I look at her phone and it says “Hall 4.” I have no idea about any ordering, so I point at the concession stand and say to collect there.

She thanks me and walks off.

My best friend joins me, we go into our theatre hall. We take our seats and I see QR codes on each seat. It has the concession stand logo.

So she decides to look into it a little more, and that’s when she realizes.

Curious, I scan it. It’s an order form for the concession stand. You can either get your order sent to your seat, meet them outside your hall, or collect it yourself at the concession stand.

I tell my friend this and we’re like, “Dang, I gave her wrong info.” All that lady had to do was meet the staff outside her movie hall, but she came all the way out to the concession stand. I just hope she got it sorted out.

How about people stop approaching random people at businesses and approach actual staff for help.

This other customer would have been better off just working a little harder to find an actual employee.

What did Reddit have to say?

This commenter thinks her intervention was still better than nothing.

There’s a simple rule of thumb that more people should be utilizing when it comes to identifying employees.

If you enjoyed this story, check out this post about an American who is confused about why they can’t use their American dollars at a Canadian grocery store.

This user understands this feeling well.

At the end of the day, this woman didn’t pretend to know something she didn’t, she made a reasonable guess based on the only information visible to her, and it happened to be incorrect.

If the woman with the concession order had checked with an employee instead of the first person standing near the entrance, she likely would’ve been directed correctly from the start.

Being wrong isn’t the same as being at fault, especially for innocent matters like these.