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I love a good story with a lot of twists and turns!

You don’t know who’s who. You’re not sure exactly what is going on. You can never predict what’s coming up around the bend.

It’s a lot of fun!

And this story fits nicely into that genre!

A hotel worker talked about how things got a bit wild at their job, and it ended up in the downfall of some employees.

Check out what happened!

When the “Don’t you know who I am?!?!” line backfires, and uncovers a long running scam.

“This happened a few years ago, at a different property I worked at.

The day that started it all, I was working the morning shift. In our lobby we had a side window, which had a clear view down the hallway and the doors to a few of rooms on the ground floor.

It was 9 a.m., and there were like 3-4 teenage kids running back and forth between the breakfast room and 3 guest rooms near the lobby. All while screaming and slamming doors.

Not wanting to risk a noise complaint, I went over to the room to tell them to keep it down. One of the teens guys, wanting to look tough started giving me attitude.

Oh…this famous line…

Guest: “I’ll do what I want, don’t you know who I am?!?!”

Me: “No, I don’t. Either way keep it down, or you’ll be asked to vacate the rooms.”

Guest: “I don’t have to do anything, my aunt works here.”

Me: “Alright, well start packing your stuff. I’m going to give your parents a call and let them know you’re getting kicked out”

This is odd.

I came back to the front desk to check their reservations and see which employee the they were made under. To my surprise, those three rooms were labeled as Out of Order.

I immediately called our GM to check, and I was told no employee rooms were booked for this week. After telling him about what was going on, he made his way down to the lobby.

Before the GM got to the lobby, the dad of one of the teens came to the front desk to apologize on his kid’s behalf, and asked if they were really getting kicked out.

When asked for his full name (thinking he might have been checked into the wrong room) nothing came up.

It gets weirder…

He said a friend (HK Manager’s sister) of theirs made the reservations for them, and they had paid $200 in cash for the night when they checked in after midnight. After explaining explaining the situation the the GM, he allowed them to stay until check out.

We pulled up transaction reports and no cash was reportedly taken for the past two nights. While our GM was reviewing camera footage, I saw our Housekeeping Supervisor head to those 3 rooms to start cleaning them, which was really odd.

Our hotel was running and older PMS, all housekeeping lists were hand made. Since our Housekeeping Manager was out sick, I helped the HK Supervisor make the lists, and knew those 3 rooms were not scheduled to be cleaned.

This is interesting.

When I asked her why she was working on those rooms she said that our HK manager called her to have her do them. She said the HK manager does this every now and then, when she can’t clean added rooms herself.

A key note to add was that our Night Auditor and Housekeeping supervisor were married. Since they were in separate departments, it wasn’t seen as an issue by management.

From what I understand, they had already been working together for 10+ years when I started, and outside of our Night Auditor having been written up once or twice for sleeping in his car, they had been exemplary employees.

Caught red-handed!

After reviewing footage our GM not only found footage of our Night Auditor giving the keys out those guests without checking them in, but also saw he hung out drinking with them for part of the night.

After a bit of digging around, it also came to light that this was not an isolated incident. Our NA would rent out rooms for cash on the regular to friends/family, mark the rooms as Out of Order with his wife’s login. She would then unblock those rooms, and clean them herself the next day.

Cameras footage went back a month, and several more times they did it were found, but who knows how long this had been going on for. The high volume of rooms put on Out of Order and older PMS made it impossible to know.

Needless to say both were fired a few days later.”

Reddit users shared their thoughts.

This person had a lot to say.

Another reader shared a story.

This Reddit user spoke up.

Another individual weighed in.

If you enjoyed this story, check out this post about a manager who wonders why productivity dropped after he banned overtime with no exceptions.

And this person shared their thoughts.

Well, that was interesting…

And it goes to show you: crime doesn’t pay!

Don’t play around folks. You’ll eventually get busted!

These folks got caught in the act!