When you work at a hotel, it is nice when guests want to extend their stay since it means that they are happy with the room you provided.

What would you do if a guest wanted to extend his stay, but he wasn’t willing to pay the higher price of a king room, which he was currently in, so he opted for a room with a queen-size bed?

That is what happened to the hotel workers in this story, so they were surprised when he didn’t move his stuff into the new room and instead went surfing. Once they got in touch with him, the guest made it very difficult to get him where he belonged.

I can’t imagine having to deal with guests like this, but these workers do it every day. How annoying would that be? Read on to see the full details and determine if you think the guest was out of line.

Why are you being petty and making me switch rooms?

Let’s go back 2 days. We get a schmooking.com reservation.

It usually isn’t a big deal if you don’t get the exact room you wanted.

Guy comes to check in later and for the most part, he’s a chill guy. Just here to catch some waves and have a good time.

He reserved a King bed so I checked him in and sent him on his way. He wanted a parking lot facing room, but we didn’t have any available.

He must be pretty happy if he wants to extend his stay.

The next morning, he comes up and asks how much to extend his stay through Monday. I give him the quote.

We make short conversation about how his surfboard broke in the flight and he can’t get compensation, and then he went on his merry way saying he’ll think about extending.

No big deal, he wants to try to save money.

He ends up going to achmooking.com and reserving … A queen bed room.

I caught it, double checked to see if we had the King room available and made a note in case he wanted to upgrade versus having to move.

I saw him later, so I updated him.

I don’t blame him; that is a lot of money for the upgrade.

“Hey! I saw you made a new reservation for tomorrow. Just wanted to let you know that it’s for a queen bed room, and you’ll be moving rooms tomorrow. If you want to stay, you’d just have to pay the upgrade fee ($150) between the queen and king.”

He’s like nah, the queen is fine. It’s much cheaper.

Even better, I’m sure he’ll be thrilled, right?

I’m like okay sounds good. Our queen rooms face the parking lot side, which is exactly what you wanted when you checked in, so glad it worked out.

This morning … this is what happened to my coworker:

Maybe he is confused.

It was 11:30 (past CO time). Gst hadn’t come back yet. FDA calls the guest. No answer. She tries again and he answers:

The convo went something like “hey, so you booked a queen room for your next few nights but your stuff is still in your king room.”

No, that’s the whole point.

“Oh yeah can I stay in the same room?”

“No, there an upgrade fee from the queen to king. I see a note that it’s $150.”

He should just move to his new room; I’m sure it would not take too long.

“Oh yeah that’s too much.”

“Let me see what I can do for you!” She turns to me, and asks if she can give a discount. I’m like the lowest I’ll go is $100 (it was a multi night stay, so all inclusive).”

They are really bending over backward for this guy, but he doesn’t seem to get it.

She goes back to the guest: “I spoke with my a manager and we can do a $100 upgrade fee.”

He was like no, that’s too much for me.

Really? Doesn’t he know why they are making him move?

“How much can you pay for the upgrade fee, and I can see if my manager will approve it.”

He responds with saying something like “I don’t know why you’re being so petty and making me move rooms?”

He has a lot of nerve getting upset when this is all his fault.

EXCUSE YOU! You made the reservation. You knew about the room change.

He’s like “I’m out here trying to catch good waves. I don’t want to drive back to the hotel to change rooms and then drive back.” (We’re 1-2 rooms short from selling out today, so we need that room and super late check out wasn’t an option).

I can’t believe how helpful these people are.

FDA: is your stuff in a suitcase? We could move over for you if you’d like.

“It’s not, but can you just move over the stuff for me.”

Would you even want some stranger picking up all your belongings?

“I’m sorry, unfortunately we’re not allowed to move guests’ personal belongings unless it’s already packed and we have their permission. We don’t want to be responsible if something of yours is forgotten. “

I’m tired, so my memory is hazy, but I think this happened over two phone calls. Anyway, he comes back and boy was he not in a good mood.

Why did he make this so difficult?

Like my dude. You KNEW you were going to move rooms. Why didn’t you stop by the front desk and confirm procedure if you knew you were being moved!

I swear … some people.

It is these types of simple things that make working at the front desk of a hotel so frustrating. Any guest should know what is expected of them in a situation like this, but they never seem to understand.

Read on to see what the people in the comments have to say about this story.

They can make an exception for something like this.

That is one way to get him to come back right away.

Wow, this is harsh.

Why would you even want a hotel worker to do this?

If you enjoyed this story, check out this post about management who regrets their overtime ban after employees take it seriously on a business trip.

I think this was his plan.

Was the guest trying to make it so inconvenient that the hotel just let him stay in his king room at the lower price? It certainly seems that way.

Guests always seem to think that they can get something for nothing, but that is not how the world works.

If you enjoyed this story, check out this post about a mom who is irate after she gave a group leader money for her daughter’s lunch, only to have him pocket the cash and ask all of the kids to pay their own way.