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Some tech support requests are just normal stuff. And then sometimes there are ones where the technology is perfectly fine, but the request itself creates like six new problems.

This was one of those requests.

The task seemed simple enough at first: transfer some files belonging to an employee who had left the company and later returned under a different account.

No big deal, right? Then the actual instructions arrived.

Read the full story/rant below.

No better way to start the day than with a large dose of exasperation at user cluelessness.

Bloody’ell, that was a strong start for the day… I got a task to write some data to a DVD/USB.

That’s fine, happens. But when I opened it…

They wanted to write the user folder and vital documents from an external employee who changed status and thus basically got fired and rehired under a different name, as far as the system is concerned.

They helpfully let us know that they want us to write: C/users/USERNAME and …/USERNAME/Documents. That’s all.

Sounds like a simple request, but it’s not, really.

Now, this is bleeding from so many wounds, I couldn’t even decide where to start. But let’s try:

1: Why are you storing vital documents in a non-backed-up place when there specifically are servers and One-Drive for that?

2: Why does the functioning of your team depend on the stuff stored in your personal drive?

3: At least give us a computer name so we can check if it is even still in existence. You know, because they get reset to zero when you hand them in.

So many things are wrong with their request.

4: The stuff stored in your drive may still be accessible, but this is not the way to access it and why the hell would you write it out instead of just copying it over.

5: You asked us to write it to a physical carrier, but provided no USB stick, and I highly doubt you have a DVD reader wherever you are.

6: Even IF we ignore all of that, I am at least 3% certain that you have no right to read external devices so it would be useless.

(7): I’m pretty sure this is the same user who wanted me to transplant his Teams history a week or two ago, because apparently that is vital as well.

Patience is a muscle people in tech support exercise every single day. What did Reddit think?

🤷‍♀️

Someone shares their frustrations.

A reader shares their thoughts.

If you enjoyed this story, check out this post about a woman who received a work email from a place she never even applied.

Another commenter chimes in.

Yikes.

Staying patient can be hard while dealing with such things and yet as a technician, this is what you deal with every day.