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Imagine booking a flight across the country to your best friend’s wedding. What would you do if your flight was canceled and you weren’t going to be able to make it to the wedding on time? Would you blame yourself, thinking you should’ve planned to travel a day earlier, blame the airline, or let it go since these things happen?
In this story, a travel agent was in this situation, and he blamed the airline. In fact, he never forgot about this situation, and he got revenge on them for the rest of his career.
Let’s read all about it.
Millions lost over a single flight
When my coworker was going to be married, the wedding was out of state so as to be closer to his and the brides families.
One of his friends who was going to be in attendance had to fly coast to coast across the us in order to attend.
The day of the wedding, his flight was cancelled, and the airline refused to rebook him a flight in time, and on top of that were not at all kind or hospitable.
As a result, he missed his good friends’ wedding, and this ticked him off.
But it was fairly easy for him to get revenge.
What the airline didn’t know, was that this particular person worked as a travel agent. His job was to book commercial flights for large groups.
This airline was on of the bigger international airlines based in the us, and someone he would normally consider when booking flights.
However, after this airline refused to rebook his cancelled flight and caused him to miss his best friends wedding, he refused to even consider them as an option for his clients.
The revenge really added up.
He was so ticked off by the airlines customer service, that he even kept track of how many time he could have booked a flight with them, but instead chose another, perhaps even more expensive option.
Over the next couple of years, he cost the airline over two million dollars in lost revenue because they were rude to him and refused to rebook his flight, causing him to miss his friends’ wedding.
Honestly, I doubt that the airline noticed the difference, but if it made the travel agent feel better about the situation, I guess that’s all that matters. It’s really too bad he missed his friend’s wedding. I’d be upset too.
Let’s see how Reddit responded.
Yeah, I don’t think the airline knows.
It’s hard to believe a travel agent would do this.
If you enjoyed this story, check out this post about a sister who refuses to give up her own holiday traditions to spend the day with her family at her brother’s cabin.
Here’s another story about someone who was upset at an airline.
This is a good point and why I don’t think it was really revenge.
All the travel agent succeeded in doing was feeling better about the situation by not booking that airline. He didn’t really cost the airline anything. There are other travel agents who would fill those seats with their clients instead.
Sometimes what feels like revenge isn’t really revenge at all.
