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When you work in retail, every day and every customer interaction will be a little bit different. Many of them may be similar, but there are sure to be some transactions that really stand out.

In this story, we hear about a customer who asked for the impossible. But first, we hear about the customers before her, which I’m sure caused both the cashier and next customer in line to be a little frustrated before they even exchanged words.

Keep reading for the whole story.

No, I cannot give you your £4 change in notes

Small background – I work in a clothing store in the UK.

This clothing store is known for being pretty cheap, not high end at all.

It’s a busy Saturday and suddenly a group of 10 young girls (9-13 age range, I’m bad with ages) join the queue, with one older woman at the end.

Serving them itself was frustrating as they had no idea how the card machines worked and wouldnt stop chatting to listen to me try and explain.

On to the next customer.

So, I’m already a bit frustrated when I serve the older woman.

She asks for a bag, I tell her the are 5p, she gets annoyed and says she doesnt want the change.

She asks if we have any tissue she could wrap her purchase in, and I say sorry no, just the bags. As I said earlier, we are a fast fashion cheap clothing shop.

She makes a snide comment about how we she have tissue, I jsut keep scanning.

But the end of the transaction was just as frustrating.

In the end, her purchase comes to £6. She hands me £10. I hand her 2 £2 coins (the smallest amount of coins possible).

She looks at me, sneers, and asks can she have it in notes as she doesnt want change.

I pause to process, then tell her her change is £4 so I cannot give it to her in notes.

She looks at me like I’m stupid, then takes her change and walks away.

Some customers really dont understand they can be wrong!

I’m not familiar with money in the UK, so I had to Google this. Apparently, notes are for £5 and higher, so there was no way she could give the customer £4 in notes, only coins. Perhaps the customer wasn’t from the UK and didn’t know.

Let’s see how Reddit responded.

This person thinks there are only two options.

Another person shares a similar experience.

I hadn’t gotten the memo either.

If you enjoyed this story, check out this post about an employee who was passed over for a promotion, so got a job with the competition and quit immediately.

This is what I’m thinking.

I assume the lady didn’t live there and didn’t know that it was impossible to give her the change in notes. Otherwise, why would she ask? I’ve never been to the UK, so I wouldn’t know immediately either unless I researched it before traveling. Actually, I guess I would know after researching it for this story.

Regardless, it’s not a big deal. The lady asked a question, but she didn’t make a fuss about it when she was told “no.”