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Everyone has complained about the weather at one time or another, but we all know that there’s truly nothing we can do to change the weather, right?

In this story, a German man is on vacation with his family in the Dominican Republic when it starts raining. Instead of accepting his fate, he goes to the hotel front desk to complain about the weather, but he doesn’t just complain. He seems to want the employees to actually do something about the weather.

One employee was proud of how she handled the situation, but when the angry guest comes back to complain again when it stops raining, her manager really puts him in his place in the most hilarious way!

Let’s read all about it.

Entitled Dad on Vacation wants me to STOP THE RAIN, NOW!

March 2017, Sosua, Dominican Republic

For context, as I doubt most people will be tropical weather enthusiasts around here, let me explain the wonders of Dominican rainy days.

10.00 a.m. – Brain melting sun that makes you want to move to Alaska and marry a fn seal.
11.15 a.m. – Torrential rain, The Great Flood, get ready for some scuba diving on the highway.
11.30 a.m. – See weather for 10.00 a.m.

Here’s some context about the day.

Reception

I (20F) am a humble front desk receptionist, stressed and holding all of my anxiety behind my standard public service smile and a cheerful attitude.

The day is slow, for now, and in my free time I am going through the check-ins we are expecting for the day, making sure all the welcome packs are ready to go as soon as the clients show up.

A colleague, the new girl, is sneakily checking her phone under the front desk, and I don’t blame her.

It was also raining.

It has been raining on and off for like 2 hours now, sun, then rain, then sun again…

Right now it’s raining again, and I can hear the heavy drops falling on the glass ceiling of the main hall.

I almost wish it would collapse on me and end my suffering, but I stay strong and continue being a productive member of society.

Then he comes, like a banana on the sidewalk, like death at a picnic.

Here’s a description of the hotel guest.

The German.

I gotta say, the majority of German folk are the most polite people on earth (usually my favourite clients) and I deal with them a lot since I’m one of the 4 people in the hotel that can actually speak their language.

But this specific family, uh uh.

I can feel the floor rumbling when this bear of a blonde man approaches the front desk, the floor freaking trembles at every step. He is big, wearing a horrible shirt with all the colours in the wrong places, and also as red as a tomato (like most Germans not used to the awfully strong sun, and too cool for sunscreen).

I can see why they’re in the Dominican Republic. It sounds like his wife is from there.

He brings the ” family” in: wifey, a clearly Dominican girl who’s way younger than him and wearing nothing but a bikini and a Louis Vuitton bag whilst hypnotized by her phone for the whole exchange, and 2 little girls that looked like a Latin American/German mix (approx. 6 and 10 years old) that are running around the family playing catch, talking in Spanish and giggling.

The Deutsche giant hits the desk with his graceful fist in an attempt to attract my nice colleague’s attention.

She immediately puts away the phone, smiles, and tries to greet him in English.

NC: Good morning Mr. ED, how can I-

Yikes! He really does sound awful!

He cuts her off and starts yelling at her in fast, angry, German, he also keeps hitting the desk to emphasize his discontent.

The poor girl looks like she is about to cry, and looks at me confused and scared.

I jump in and approach him in German, he seems less angry.

ED: Finally! You should have interpreters here all the time, it’s incredibly unprofessional. I shouldn’t have to learn English or Spanish to go on vacations, I should be here relaxing!

She thinks through how to respond.

We do have interpreters, they work on pager issues, when you need one, you page them and they go wherever they are needed, but I know that explaining it to him will just make him more mad, so I put in place my number one rule: leave the stupid people believe stupid things.

OP: I’ll make sure we have one here in reception more often, sir. Now, how can I help you?

He seems calm for now. He looks at the family, looks back at me, points at the glass ceiling and says with the most condescending voice,

ED: It’s raining… again.

She was confused.

He caught me off guard, I didn’t understand if he was trying to make small talk or if he was ACTUALLY complaining to the reception about the rain.

OP: Yes…sir, what a shame right? Let’s hope tomorrow will be sunny.

I decided to treat it as small talk, and that doesn’t make him happy. He is astonished that I don’t see the issue.

The ballerina-like fist is slammed again on the counter as he yells at me with the look of somebody who is really considering invading Poland.

ED: I PAID FOR THIS HOLIDAY! I PAID to come in this tropical country and enjoy the sun, not to see rain every day for a whole week. IT’S RUINING MY VACATION !

What does he want her to do about it?

He is absolutely convinced I should do something about it and I am so tempted to just tell him to wait a second while I check the weather machine, but I know sarcasm will be my grave if he feels like I’m making fun of him so I silently lose an inch of hope in humanity and do my freaking job, and I do it good.

I show him a long series of fun family activities that can be done even if it’s raining, petting zoo, underground swimming pool, monkey island, etc.

He seems interested in the rain rafting passes; they take you down some rapids in a canoe and it’s even better when it’s raining. I manage to sell him 4 of those and he leaves with the happy family.

His family didn’t seem that bad.

The two little girls never behaved in an entitled way, they were rambunctious and running around but always close to the mom and never too loud, just two kids on vacation.

I never even saw the mom talk to this dude, but she did look up with a disappointed look when he started complaining about the rain.

I was grateful the rest of the family was minding their business.

I go back to work, proud of myself for turning a complaint into commission money. Yay me!

But then the weather changed.

Unfortunately disgrace always brings his friend disaster to the table, and not ever an hour after, it’s time for…

Round 2

FIGHT!

It stopped raining, like half an hour ago, but I don’t even notice because of a charming event that happens almost every day when you work reception.

The German came back at the worst possible time.

It’s time for “1000 CHECK-INS ALL AT THE SAME TIME WHEN ONLY 2 PEOPLE ARE BEHIND THE COUNTER. BECAUSE HATE YOU RECEPTIONIST”

Fun game, play it with your family! (might not be suitable for people with heart conditions)

The angry moustache is back, and he couldn’t care less about the queue, with his recognisable loveliness and patience he pushes back the cute couple on a honeymoon that I was serving and slams that fn fist on the desk again, by now I feel like shoving it inside his… never mind.

I swallow my hate and show off my best customer service smile.

He refused to wait.

OP: I am very sorry sir, if you would just allow me to finish the transaction with this guests I’ll be with you in a minute.

He. Is. Not. Having. It.

ED: I bought passes for the rafting, but not even 5mins in it stopped raining and there wasn’t enough water to go fast after it stopped! I WANT MY MONEY BACK!

I try to explain to him, that because he already used the pass, I can’t reimburse him.

But it wasn’t like he was out of money…or was it?

OP: You will be able to use that pass any other time, you could just wait for another rainy day sir

He is even redder now. He looks like he is going to explode, Luftwaffe style.

ED: I AM LEAVING TOMORROW! ARE YOU DUMB? I want my money and I want to do the canoe thing TODAY! Get me your manager, NOW!

I happily call my supervisor, who is also front desk manager and a really freaking hot, Dominican woman, she speaks like 10 languages, does her job like a boss, she takes no nonsense and I know it well.

Here comes the supervisor.

I might have the tiniest crush on her, but don’t tell her.

She shows up wearing black high heels and a black suit, fiery red hair and dark red lipstick. She is fairly short, shorter than me even with heels, but she has a tall aura. Like a mighty, dangerous fairy.

She is fierce.

My little gay heart misses a beat.

Let’s see how the conversation goes…

In the most elegant German possible, she says:

HM: Good afternoon, sorry for the wait. I’m OP’s supervisor and front desk manager, what seems to be the problem?

As soon as she introduces herself the German orc starts a tirade about how much service sucks, about how I sold him a pass for raining canoes and the it stopped raining. He ends the monologue repeating like 3 times that this country sucks.

ED: THIS PLACE IS AWFUL! Why call it tropical if it’s always raining? Unbelievable, I came here to see sun and warm weather, NOT RAIN FOR A FULL WEEK! ARE YOU GOING TO DO SOMETHING ABOUT IT?

The manager patiently listens.

All this time, the hot manager is listening carefully and shaking her head with empathy for the poor man’s misadventures.

I try to chime in to explain to her my side but she shushes me and points to the clients in the queue.

I keep doing my job while she deals with him on the other side on the counter.

After he is done with his therapy session, he waits for an answer, since HM hasn’t said anything yet.

What is the manager up to?

With extreme nonchalance, professionality, calm and politeness, she asks,

HM: OP, pass me the reception phone, please? This problem needs to be dealt with immediately.

ED seems pleased that she is taking his complain so seriously, and is gloating with pride, sending me “I told you so” looks.

I grab the phone and put it on the counter. She grabs it, thanks me, and starts dialling a number I’ve never seen… The owner? The all-powerful director? The head of security?? What is going on?

Let’s listen in on the conversation…

She waits a second on the line and then starts talking, and when she does, I convince myself I need to marry this woman.

HM: Good Afternoon, this is HM from Hotel Blah Blah, is this Eden? Could you put me through with our lord and saviour? Tell him it’s Anne calling. Mm-hm… yes, I can wait, thank you very much.

ED is equally confused and furious, I can see the top of his head so red I could probably fry an egg on it.

After a couple seconds of silence, she keeps speaking.

This is hilarious!

HM: Hey! Jesus, my man! How are you doing up there? Is the big man okay? Send my regards. Listen, I need a favour, could you please stop the rain here in Sosua? Really? Awesome, I owe you one mate.

She hangs up the phone and smiles innocently to the fuming humiliated man. He then grabs the two little girls and drags them to their room screaming something incoherent about a bad review.

Even the mom is laughing behind him, yet the girls are crying because of all the yelling.

I am frantically translating everything she said on the phone to my colleague in Spanish, and we are almost having a stroke trying not to laugh.

Back to work, everyone…

After he is gone, she turns around, smiles, and says to me,

HM: Good job on selling him the passes, even I couldn’t smile at that dude for more than 30 seconds. Now, I want to see that queue gone when I come back in an hour. Come on, girls!

And she disappears, heels elegantly ticking on the floor and I just keep thinking…

I need to ask her out.

That was impressive! I love how the manager pretended to call in a favor from God himself. I also love that the annoying man’s wife found the situation hilarious too.

Let’s see how Reddit responded to this story.

This person applauds how they handled the customer.

Another employee in a touristy town can relate to this situation.

It’s even crazier what some Disney guests expect!

If you enjoyed this story, check out this post about an employee who got the perfect revenge after being told he can’t work from home.

This person shares what the weather was like on her wedding day in the Dominican Republic.

Doesn’t the tourist have a weather app? Couldn’t he check it and see if it really is supposed to rain all day or not?

It’s definitely nobody’s fault what the weather is like, but maybe he should’ve done a little research to figure that out before deciding where to go on vacation. Tropical doesn’t just mean sunny skies. When everything is green, it’s usually because it rains a lot.