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A lot of stores have great return policies where if you buy something and decide to return it, you can within a certain period of time as long as the item is unused and you have the receipt.

In this story, one customer wants to return an item he purchased, and I’m assuming he’ll be successful with this return. The problem is that he entered the wrong store and will hardly let the employee talk to explain the situation.

Keep reading to see how the story plays out.

‘I want my money back NOW!’

For the purpose of this, I will be ‘Me’ and Customer will be ‘RD’ I work in a well known Tile Shop.

So, closing time is approaching and I’m just casual cleaning up to counter and getting ready to close up when RD enters and our conversation is as follows-

Me- ‘How are you? Is there anything I can help you with?

The customer had an unreasonable request.

RD- ‘Yes, I want to return this and get a refund’

RD holds up a curtain rail.

Me- ‘I’m sorry but I cannot do anything for you as it was not purchased here’

RD- ‘How do you know it wasn’t purchased here? You haven’t even seen my receipt’

OP is pretty sure she knows what happened.

Me- ‘It is not a product we have ever sold since I have worked here’

RD- ‘You must be new then because I only bought this last week’

Me- ‘I’m sorry sir but I have worked here for 6 years and you didn’t purchase that here’

As I was about to tell him that the Homeware and Upholstery shop next door was where he more than likely purchased it he interrupts….

If only he would stop interrupting!

RD- ‘Listen to me, I am telling you I bought this here last week and I want my money back NOW’

Me- ‘Sir as I have explained you didn’t purchase it here you probably bought it nex…’

He interrupts again…

The customer is getting pretty aggressive here.

RD- ‘Listen you moron, you must be deaf or something, I bought it here, I bought it off him points to other colleague give me my money before I jump over the counter, slap some sense into you and take my money’

At this point I had enough.

Me- ‘Right, listen very carefully and do not interrupt me, you didn’t purchase that here, if you had stopped interrupting me, I would have been able to tell you that there is a -insert store name here- next door and that is where you most likely bought it. Now take your item and get out because none of the staff here are going to deal with someone so rude and obnoxious, please leave.’

He had to admit defeat.

RD went bright red and left without a single word to say.

The ironic thing is that he said he bought the item from my colleague who is male, the shop that he purchased it in only has female staff.

I just wish they would listen and not interrupt when you try to explain stuff to them.

They would look a hell of a lot less foolish.

Did the customer even look at the name of the store on the receipt? If I had been in her situation, I probably would’ve asked to see the receipt to prove to him that the name of the store on the receipt is not the name of the store he’s standing in.

Let’s see how Reddit responded.

Here’s a similar story.

Another retail worker shares a similar situation.

This person would’ve handled it differently.

If you enjoyed this story, check out this post about an employee who won’t answer calls after hours since he was switched from salary to hourly pay.

Another person would’ve called the police.

The customer clearly has anger issues to threaten the staff like that. A reasonable person would’ve stopped arguing and simply held out the receipt to prove they bought the item at the store, which in this case would’ve proven the exact opposite.

Some customers really need to pay more attention!