Shutterstock

If you love an uplifting story about someone helping out a stranger in a time of need, then this story is for you!

It comes to us from the front desk worker at a hotel and she went out of her way to help out a guest who was having a pretty rough day…

Let’s take a look at what happened on that day!

So, this is a thing that just happened..

“A very nice lady came in, wanting to check in on her reservation.

The problem is, she made it for the 30th, not the 29th, and I didn’t have her room type available for check in right now.

So, because she booked through Licepine, I told her she needed to contact them to get both the date and the room type changed so I could check her in.

The Licepine agent calls me and asks if I can process a cancellation with no penalty, to which I say no, because all we want is a date and room type change, also it’s marked as no cancellation on my computer, so there’s that.

That’s not how it works…

This dude says that they are unable to make changes to a reservation on their end, that it’s up to me to make those changes. I told him that he knows very well that I can’t make any changes to third party reservations, they have to be done on his end.

We go round and round, and I finally told him that this was nonsense, I want a supervisor.

He says he’ll have one call me, which actually happens.

What was going on in this place…?

But the supervisor is just as useless. I told him that it was nonsense, that he was the most useless person I’ve ever spoken to, and that I hoped he had the day he deserved before hanging up.

This poor lady has her baby with her, and my audit is at least two hours away, so I made the executive decision to put her in a room type I do have that’s the same cost, and I’ll just check her in via the virtual card after audit, and waive the early check-in fee.

She started bawling and gave me the biggest hug.

And here I thought Shmooking was the worst third party.”

Here’s what folks had to say about this on Reddit.

This person weighed in.

Another reader didn’t hold back.

This Reddit user shared their thoughts.

Another individual spoke up.

If you enjoyed this story, check out this post about a helicopter inspector who grounds a flight after the pilot is rude to him.

And this Reddit user spoke up.

Did that restore your faith in humanity?

Just a little bit?

It sure did for me!

She did her good deed for the year!