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Oh, great, another example of how AI is really screwing things up for people…
Yes, I know that artificial intelligence is capable of doing wonderful things…but a lot of it is still pretty creepy!
And, based on what this hotel worker had to say, it’s making the jobs of some folks harder, not easier.
Take a look at what’s going on at this place…
Corporate is using AI to harass and demean employees.
“I work in management for 100+ room hotel.
Last year we were taken over by a mid size hotel management company with some of the most psychotic corporate people I have ever met.
Earlier this year our management company paid for a new suite of AI products that they have been pushing us hard to utilize.
Ugh…
Some of the higher ups in the company have taken this to mean they should use AI to bully the people actually working onsite at the hotels. A few examples:
– There is a goal to get a certain number of guests to sign up for our app/ membership. If your property does not meet this, they will generate an AI image of your Front Office manager as a dog in a doghouse, because you are in the “company doghouse” for not meeting goal.
What?!?!
I’m not kidding. These are freakish AI human dog hybrids, all stacked on top of each other in an image that is sent to everyone who works in the portfolio. They do similar things to the restaurant teams, too.
– They are very big on the guest experience and have decided that housekeeping has not been doing enough to make guests feel special.
There have been at least five emails where they will take a picture of a room that was cleaned by a housekeeper and compare it to an AI image where they ask it to make the room flawless and have towel animals, handwritten note on the bed, bottle of champagne, etc.
They then call out the HSK director of that specific property and tell them to recreate the AI image as best they can and reply to the email. Obviously the room never looks the same as the fake room that a computer dreamed up, so they get more nitpicking notes.
This is ridiculous…
My job has nothing to do with housekeeping, but I still witness this humiliation ritual for teams across the country I will never meet.
– When sending an email to the corporate office asking for help, they will tell you to utilize AI to help with your problem.
When that inevitably screws up, they will bring the hammer down on you for trying to use AI for something important (contracts, marketing push, email blasts), but then use an AI generated email to tell you what you did wrong.
– Recently it was someone’s birthday, on a meeting with everyone present the same woman who does the doghouse thing showed pics of this woman doing a lot of “crazy” stuff (climbing Everest, robbing a museum, etc).
And this is also pretty creepy…
On top of being cringe as hell, that means they uploaded this woman’s photo to this service without her permission to make fake evidence of things she never did. Obviously this is kind of benign, but gets creepy when you think about it it.
– They use AI to generate leaderboards that show how each prop is doing. The AI always gets people’s names wrong so people don’t get the credit they deserve. There is never an attempt to actually acknowledge the actual persons work.
I could go on and on, but a lot of this stuff would be so inappropriate to do in a one-on-one meeting, but because they put zero thought/ effort into, it’s now appropriate to put someone on blast in front of 400 people.
I really hope my company is an anomaly and this isn’t the new corporate norm.”
Reddit users shared their thoughts.
This person weighed in.
Another individual nailed it.
If you enjoyed this story, check out this post about an employee who decides to mute her boss’s number after he insists on calling her at home after hours.
And this person has an idea…
Oh, hell no!
It sounds like AI is being utilized in a pretty sinister way in this place of business.
Yikes!
Well, this sure doesn’t sound good…