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Retail employees can explain prices and promotions, but correcting a customer’s confident memories requires an entirely different skill set.

One shopper demanded details about a complicated soda sale involving multiple cases, free products, and bundled pricing.

The cashier faced one small problem: this particular store had never offered promotions like that on anything.

Check out the story below.

Customer wanted to know the details of a sale we never have

So, I used to be a cashier at one of the large retail chains that offers everything.

This particular chain often had discounts and clearance items, however those deals were always based on individual products, never grouping things together.

They always know how to get you.

So, one day this gentleman wanders in looking for the soda.

I’m at the register and he asks for directions to the cases of soda.

No problem, it’s literally the furthest point in the store from my register, diagonal all the way across the store to the very far back four corner.

Well, that was annoying for him but I can’t change the layout of the store for you.

At least he got his steps in.

Then, he demands that I tell him about this week’s special on soda.

How good of a deal was it? How many cases for what price together, is it buy two get two free or buy three get two free?

Needless to say, he was not happy when I told him that we don’t have those kinds of deals.

You generally can’t just make those up?

In fact we never have those kinds of deals.

You got really annoyed, insisting that we absolutely do.

We apparently are the store that he always shops at and we always have those deals.

Maybe he was manifesting?

In point of fact, that is something offered at a completely different chain store on the opposite side of town, and I told him as much.

I told him the price of our individual cases.

He didn’t even bother to go look, just stormed out.

Sounds like a mature way to handle that.

I’m sure he went to that other store, but the joke’s on him because even with those kinds of deals, the prices are insanely high.

In fact the only way that they can actually sell things with the prices that they put on the tags is by having those kinds of deals.

Another day, another angry customer.

You lose some, you lose some more. Let’s see what the good people of Reddit had to say about this one.

Most were just baffled.

And reiterated the insanity of customers.

Many shared personal anecdotes.

A few just shared some witty sarcasm.

If you enjoyed this story, check out this post about an employee who won’t answer calls after hours since he was switched from salary to hourly pay.

And some good-natured humor.

The customer insisted his usual store always offered those soda bundles, despite standing inside a chain that never ran them.

After learning the promotion belonged to a competitor across town, he abandoned the purchase and stormed out without viewing the actual prices.

He brought confidence, detailed coupon math, and years of shopping memories, but forgot the minor step of entering the correct retailer.