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Hotel guests can really act extra over every inconvenience!

This hotel employee shares how a family staying there made a huge deal out of a few moths.

Check out the whole story.

I left the window open, now there’s bugs in my room!

Recently we have had really nice weather. It’s been cold at night, (getting down to about 30-40 degrees F) but a nice 60-70 during the day.

Well, apparently, this one family wanted the windows open to let in a little warmth, as it gets pretty cold on third and second floors. (Despite heat rising? Idk why)

This is where things get interesting…

The windows only open MAYBE 4 inches, and there are screens in place, but the screens will not protect any innocent person from the plague that is gnats/teeny tiny moths.

Well I get a call, around 7-8PM, saying that there’s BED BUGS in this guest’s room. Immediately, I offer a room transfer, but they refuse – telling me that they’re going to check out instead. I was like… Okay? Let me come up and get pictures for my manager.

I go up there, they’re all FREAKED TF out, and the father pulls back the bed sheets to show a teeny, tiny moth. A moth.

I said, trying to make it funny/less serious, “Well, it’s certainly a bug in your bed! But this is not a bed bug. This is a moth.” I took a picture with my macro camera to show them.

So, exasperated, father dude points at the wall directly next to the AC/OPEN WINDOW, saying the bed bugs are investing the AC unit.

UH OH…

It is gross, I will admit. Walking in to a hotel to see bugs all over the wall is certainly not fun. I cannot fault them for this.

But these little guys, there were a bunch of tiny little bugs, (flying bugs, gnats or fruit flies?? I get them in my house when I leave my windows open, they’re annoying but completely harmless) hanging out on the wall/by the air conditioner. Which is placed conveniently underneath the window.

That is open.

I apologize, saying that we take bug infestations very seriously, but explain that they must have come in through their open window. They are not bed bugs. It is not common for this to happen. In fact, in my 3 years working here, we’ve never had bed bugs.

They certainly overreacted to the whole thing…

This man goes ballistic. “They are bed bugs! You see this?!” Shows me a picture of a bed bug( clearly from google) from his phone. I sigh. It is not worth arguing with this person that these bugs are harmless, and he was certainly not in the mood to be told they’re in the room because HE LEFT THE WINDOW OPEN.

So I tell him it is fine that he checks out. But we still have to charge him, because they are not bed bugs, and he is the one that left the window open. You can assume how things went from there.

He proceeds to have a screaming match with my manager the next morning, which (unfortunately) ended with him getting one night for free, but we still had to charge for the first nights.

After all that happened, I talked to my manager about how he left the window open, and she goes:

That’s INSANE!

“Well, he certainly didn’t think to tell me that part. No, but he did tell me that you were rude, dismissive, laughing at him, acting like it was a joke and that no one should work in hospitality with that frame of service.”

Of course he did. That got him a room night for free!!

YIKES! That sounds like a bit of a drag.

Let’s find out what folks on Reddit think about this one.

This user knows some guests just make things super difficult.

This user thinks this employee should get back at their manager if they were being called out.

This user knows the manager needs to have the guts to respond to this situation.

If you enjoyed this story, check out this post about an employee who gets problematic overtime changes reversed by pointing out how it will harm the company’s bottom line.

This user shares a similar experience…

This user also shares how they deal with these things often.

This employee did her best to not lose it!