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Waiting for a package can test anyone’s patience, but rerouting one does not unlock instant teleportation.

This customer expected a parcel redirected that same day to already be waiting at the store.

When the tracking page offered no arrival date, he kept asking the employee to somehow produce it anyway.

Read on how this one was handled.

I just redirected my package to your store is it there yet?

I had a customer call up my store looking for a package. Here is the conversation I had:

Customer: “I had a package redirected to your store and wanted to see if it was there.”

Me: “Of course. What is your last name?”

Customer: “It’s [last name]”

Me: “One minute while I look.” Puts phone down and goes through packages and comes back empty-handed.

“I’m not seeing anything with that name. Could I get your tracking number please?”

Customer: “It’s [number]”

Me: seeing that he had redirected the package today and that it’s not here yet.

“It’s not here yet. It shows that you asked to have it redirected to this store today. It takes two business days for the request to be processed.”

“Unfortunately, it’s not giving me an estimated delivery date so I can’t tell you when to expect it.”

That should have been clear enough, but no…

Customer: “The lady on the phone said it would be there Monday (it’s currently Saturday). Can I get it today?”

Me: “Unfortunately not. It’s not here and since it’s not giving a delivery date, I can’t even guess when it’ll arrive.”

Customer: “So what can I do to get it today?”

Me: “Nothing. There is no possible way that I know of to get it today.”

“I can give you a 1-800 number to call, along with which option gets you a person. They may be able to help you, but they’re closed now, so you’d have to call them Monday.”

Customer: “Where is my package?”

Me: “probably on a truck in the city somewhere”

It still wasn’t good enough.

Customer: “So how do I get it today?”

Me: “As far as I know, you don’t. If you enter the tracking number into the website, you’ll be able to see when it arrives.”

Customer: long pause “So it’ll be there Monday?”

Me: “I don’t know. It’s not showing a delivery date so I can’t tell you when it’ll arrive”.

Customer: “Okay. I’ll call back Monday”

Me: “Alright. Anything else I can help you with today?”

Customer: another long pause “No. That’s everything”.

Me: “Alright. Have a good day”, hangs up before he can think to ask if they can get the package today for a third time.

I swear, people forget that things don’t happen immediately in real life.

I just clicked the order button. Can I come pick up my item?

Let’s see how Reddit reacted to this.

Yup, probably!

Damnit!

Someone shares an anecdote.

And the backroom is a portal to an infinite warehouse.

Everyone wants VIP treatment.

If you enjoyed this story, check out this post about a woman who finds herself in a tough spot when a coworker reports her for the “policy violation” of having her personal water bottle at the register.

Huh? Huh??

The retail worker checked the tracking information and repeatedly explained that the newly redirected package had not arrived.

The customer kept rephrasing the same question, apparently hoping the correct wording would summon it onto the counter.

This man was not tracking a parcel so much as negotiating with the space-time continuum.