Anyone who’s worked a call center knows there’s a big difference between what you think and what you’re supposed to say.

One agent learned that lesson the hard way when a single hot-mic moment slipped through.

Luckily, the customer didn’t catch on and the boss couldn’t help but laugh!

Keep reading for the full story.

One of my agents actually said what everyone thinks in their head.

This happened a couple of weeks ago and is both funny and not funny to me.

One of my agents had a customer ask a dumb question on a call and responded with, “How in the **** should I know?”

It was clear the agent didn’t intend to say this, but the customer was surprisingly oblivious.

I have no clue if he thought he’d pressed the mute button or if he just said it without thinking when the thought popped into his head, but it was clear as day on the recording.

The funny thing is that the customer had exactly zero reaction.

He didn’t even acknowledge it was said; they just continued the conversation normally and cordially.

It was very surreal to listen to.

No real disciplinary actions were necessary and everyone seemed to get a kick out of it.

The agent was appropriately chagrined when we spoke to him about it, and I’m confident this will NEVER happen again.

But in all honesty, it made my day just a tiny bit brighter hearing that call.

This agent really said the quiet part out loud.

What did Reddit make of this amusing story?

If one thing is for certain, customers will always find something  to complain about.

Never trust the mute button.

Agents used to really go rogue before everything was recorded.

Every customer service employee has their breaking point.

In the end, this agent learned their lesson and the infamous recording became an instant classic!

If you liked that post, check out this post about a woman who tracked down a contractor who tried to vanish without a trace.