A Dishonest Employee Called IT at 9 PM to Report a Fake Outage, and Her Lies Sent Her Straight to HR
Her problem was escalated, but not in the way she expected.
Her problem was escalated, but not in the way she expected.
Having to work within the system is rarely good for anyone.
If customers learned to wait, call center complaint volumes would drop.
Call center employees aren’t your therapists; keep the calls professional.
Calls like that can drain a person fast.
There’s nothing wrong with loving a great track, but there’s a time and a place for everything.
That caller was ridiculous.
That’s not how you get your way.
He did the best he could.
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