A Customer Support Agent Noticed a Terrifying Trend of Customer Delusions—Until He Deployed a Genius Back-Up Method
Call center employees aren’t your therapists; keep the calls professional.
Call center employees aren’t your therapists; keep the calls professional.
Calls like that can drain a person fast.
There’s nothing wrong with loving a great track, but there’s a time and a place for everything.
That caller was ridiculous.
That’s not how you get your way.
He did the best he could.
Some bosses only think about themselves, not their people.
Sometimes, the hardest part of the job is just getting someone to say what they actually want.
The machine isn’t broken.
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