Sometimes the hardest part of customer service isn’t fixing the problem, it’s convincing someone there isn’t one.

So, what would you do if a client called, insisting the bank “stole” their money, even though the issue was just them misreading a statement from two weeks ago? Would you patiently walk them through every deposit and withdrawal? Or would you start to lose your cool when they accused you of lying?

In the following story, one call center bank rep finds himself in this situation and gets really frustrated. Here’s what happened.

Help us help you.

I am a call center bank rep and I need to get something off my chest.

I work in a call center doing bank stuff.

So, the call comes in, and the client tells me their balance is wrong. I take the time to listen (mostly tune out tbh, they yapped like it was nobody’s business) and try to find out what’s going on.

Eventually, I figure out the client is saying we stole money from their account because their balance is not reflecting what they FEEL should be there.

He tried to explain it, but the woman didn’t understand.

Once I get some clarification, the client has been confused due to how the bank places processing charges vs processing credits on their bank statement, which, when you’re not used to looking at those numbers all day, I can understand.

Now the part that’s really up there is how they kept referencing their balance FROM 2 WEEKS AGO.

Due to misreading their statement, they are convinced I’m lying to them, no matter how many ways I explain it.

I tell them at this point that she might need to have someone explain it to her in person, because they’re not getting it.

Now, he’s upset.

In the end, they got tired of me telling them they’re wrong and confused and said, “I’m gonna go, bye.”

They put the phone down, and I hear someone say, “It’s crazy because the bank can do this to other people and steal money!” Like they’re on daytime news, catching thieves.

PLEASE GUYS, DONT CALL SOMEWHERE IF YOU’RE JUST GONNA REFUSE ALL THE INFO I GIVE YOU.

I DONT KNOW HOW YOU CAN STILL ARGUE WITH ME WHEN I TELL YOU THAT YOUR LAST DEPOSIT WAS 2 WEEKS AGO AND MAGICALLY YOU THINK ITS STILL THE SAME AFTER YOUVE BEEN MAKING PURCHASES EVERY SINGLE DAY.

End rant.

Yikes! That does sound pretty frustrating.

Let’s see if the people over at Reddit can relate.

That’s probably why he didn’t bother.

Here’s someone who quit because of stuff like that.

According to this comment, a bunch of money showed up in his account.

This person can relate when dealing with insurance.

That woman needs to get a grip.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.