Rude customers are not hard to find when you work in retail. They literally come to you.

We all have a threshold for how much disrespect we can tolerate. See why this frazzled worker exploded.

Yelled at Customer and Walked Out

I was an employee at this workplace for two years (corporate and retail side) and they randomly started cutting back everyone’s hours to five hours per week. I decided to get another job and I put my two weeks in.

This last Friday was my last day working there.

This shift was a grand finale indeed.

I had just shown up for my closing shift and I was putting on my work apron when an extremely rude lady starts demanding that I help her. I nicely tell her that I will be with her momentarily.

She asked me for a product that we do not carry. I apologize and provide her with an alternative solution.

She responds and says, “You obviously don’t know what you’re talking about because the guy in ___ department told me that you do carry this.”

I tell her, “I’m sorry, but I work in this department, not him. I promise we do not carry that product.”

But she isn’t getting anywhere with the customer.

I reiterated the alternative solution.

She refuses my suggestion because she is not wanting to spend any additional time or money (understandable), and then she says that it doesn’t make sense why the guy in ___ department would tell her that we carry the product if we don’t.

She was insinuating that I was lying. This was very clear from her tone of voice and hand gestures.

She kept talking and was getting more and more frustrated the longer we talked because she literally would not take no for an answer despite the fact that there was nothing else that I could do for her.

I have been in retail/customer service for 8 years now and I can genuinely say that I have never been overtly rude to a customer until this lady.

It was super cathartic.

It’s not that I haven’t dealt with people like her before because I have (and sometimes much worse than her), but she was the last straw for me that day.

I just started taking off my work apron while she was talking and I interrupted her and said word for word, “You know what, it’s my last [Insert bad word day here] and I’m sick of entitled [Insert bad word] customers like you thinking that you can talk to and treat retail employees however you want. I’m leaving.”

I definitely was not planning to go off on a customer on my last day at this job and I feel kind of bad about it now. It felt amazing to tell that rude woman what’s up. Am I a terrible person?!?!

Here is what people are saying.

Karens never learn.

Just watch any Karen video. She’d be like that.

Whoa, no!

Some heroes wear aprons.

Definitely a sign to leave.

Onto bigger and better things, I hope.

If you liked that post, check out this post about a woman who tracked down a contractor who tried to vanish without a trace.