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Some customers seem to believe the answer will change if they keep asking different people the same question.

One grocery store employee dealt with that when a man asked where the store kept its sangria.

After being told they didn’t sell it anymore, the customer kept insisting that they did.

Then, he asked for someone who “actually” knew where it was.

Read on to see what happened when the manager came over to help.

“We don’t sell sangria, sir.” “Yes you do, get your manager!”

So, when this happened, it was Lockdown 2020. Not everyone’s back to work yet, and it was an especially hot and beautiful day here in redacted, so our store was as busy as we’re allowed to have it.

Everyone was buying burgers and booze for BBQs, etc., etc.

I’ve already had enough of people speaking to me like garbage today, and I’m cutting through the wine aisle when someone stops me.

The Cast is: Me – yours truly; A – the rather unpleasant customer; SM – my lovely section manager

It all started over sangria.

A: “Excuse me, where’s your sangria?”

Me: “We don’t do sangria, unfortunately.”

A: “Well, if you were to have it, where would it be?”

Me: (guessing and gestures to shelves) “Uhh, over there somewhere, probably.”

At this point, the customer started to get a little pushy.

A: “Probably? Probably or definitely, darling?”

Me: “I don’t know because we don’t do it.”

(A continues looking.)

Me: “I know we did it a couple of years ago, but I don’t think we’re doing it anymore, unfortunately.”

Then, he asked for someone who knows something.

A: “You do do it.”

Me: “Not for a while, sorry.”

A: “Y’know what? Gonna just go get me someone who actually does know where the sangria is!”

The manager confirmed what he already thought.

Me (completely drops nice-guy face and goes to get SM): “A customer would like to know where we keep the sangria.”

SM: “We haven’t done sangria in years.”

Me: “I told him that, but he asked me to get someone who actually knows where it is.”

Suddenly, the customer was a different person.

SM: “Hiya, we actually don’t do sangria anymore.”

A (smiles): “Awh, no worries. Thank you so much for checking.”

A leaves without another word about it.

Me: O_o (eye twitching in fury)

Wow! People like that are so annoying!

Let’s see how the readers over at Reddit deal with them.

According to this reader, some people just have to hear it twice.

Yes! And perception is everything.

Some people stop thinking too soon.

If you enjoyed this story, check out this post about an ex-Army vet who quit his security guard job after he doesn’t get a promised raise.

Oh, the proverbial “back.”

This is a good example of why confidence matters in customer service.

The second you sound unsure, some customers will take that opening and run with it.

And that’s definitely what happened here.

Had the cashier just sounded more sure of himself, the customer probably would’ve went on about his day.