A Customer Lectured a Cashier for Ten Minutes About His “Right” to Shop Shirtless—While She Was Cleaning Up Broken Glass
He could see she had her hands full.
Once they threaten a lawsuit, she should stop talking to them entirely.
She went beyond rude and became threatening, and the manager should respond to that.
At least he wasn’t rude.
All she has to do is push a little harder.
This is a good example of why confidence matters.
Now, this is a funny story!
The manager decided to shift blame.
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