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He Kept Calling Tech Support for Help—Then Refused to Let Them Fix the Problem

pexels tima miroshnichenko 5453814 He Kept Calling Tech Support for Help—Then Refused to Let Them Fix the Problem

Source: Pexels / Reddit

Gamers have a stereotype of usually thinking that they know everything- until their precious game won’t launch. Suddenly, “have you tried turning it on and turning it off again?” is a level they can’t beat.

How would you handle a gamer that refused your help…no matter how many times they asked you for it? One guy recently shared a wild example of this with Reddit. Here’s what happened.

The know it all gamer.

This tale involves probably the worst raid lead I ever had in ffxiv and his know it all friend who kept countermanding the advice I was giving him.

I won’t get into the reason he was the worst raid lead I ever had.

Just know he was a bad tank, and a bad raid lead.

Sounds like this story needs no introduction then.

The tech issue was complex for him.

Whenever he plays ffxiv in Discord, his game freezes up.

He has no issues if he is not in Discord.

Some people can only thrive in one specific system.

He uses a set of senheiser (sp?) headset and a dac6.

I asked him to bypass the dac6 one day as a test.

He said he did this, but did not.

Well now that’s not good.

Issue occurred, his best friend, and girl he was sleeping with, both were telling him I was an idiot and had no clue what I was talking about.

The issue HAD to be video and not audio.

Even though the issue ONLY occurs when he is in Discord and playing ffxiv.

Seems like they aren’t exactly receptive to fixing the problem.

Second solution: turn off hardware acceleration.

He did not do this.

I’ll give you one reason why.

Perhaps stubbornness?

Third freeze happened mid raid.

He asked me what he could do.

I gave him team viewer and checked event viewer once connected.

He’s being more than patient here.

I used a 3rd party website to read the vent viewer log, as I was too lazy to look it up for a raid member, and it showed a flurry of audio errors and permissions errors right at the freeze.

I check discord.

Hardware acceleration is on.

It’s just one thing after another here.

I turned off all audio enhancements in his headphone settings.

I set the dac6 control panel to use 24b 48khz, windows sound settings for the dac6 to use 24b 48khz as he had set it to 32b 48khz.

FFXIV can cause a freeze if there is a mismatch.

That likely is an indicator for whatever comes next.

I turned off exclusive control for the dac6 in legacy control panel sound options and then had him restart.

Rest of night no freezes, then two whole weeks of no freezing.

Then his friend got ahold of his system…I’ll give you one guess what happened next raid night.

That’s hardly a plot twist.

I asked him if discord hardware acceleration is on, or if he turned on the audio enhancements in his headphone software. Yes to both.

I told him to turn it off and turn off the audio enhancements while using ffxiv.

You can turn on your custom mixer when listening to your music after, but turn it off for ffxiv.

His patience here is unmatched.

Its causing issues.

Two weeks later.

His friend, the know it all, got involved again and told him that the changes I made obviously did not work as his game crashed on him.

Maybe he should let his friend fix everything then!

His game actually crashed from using mods and Lightless Sync updating in the middle of limsa with 40+ people near him he was synced to… But thats just my opinion.

I joined Discord and heard his friend saying I had no clue what I was talking about and that he should just kick me and replace me with his astro friend.

The static was doing Tea and just gotten past BJCC.

Maybe he can troubleshoot this friend’s attitude next.

I hear his friend say this and basically tell him dont bother.

I will leave on my own.

I send a DM to the raid lead telling him his friend is an idiot and if he wants the issue fixed, to leave the changes I made alone.

That’s one way to get the job done.

His response was to send me a HR approved team removal message a day later.

Said the group came together and made a decision… yadda yadda. Then a very snarky message that I should just give up on TEA.

I was going to leave it alone but I am petty.

Even the most sensible person would turn petty here.

So I cleared the fight 3 days later and just HAPPENED to be near the exact spot he likes to stand in Limsa on his server with my shiny new legend title.

The funniest part.

After he saw me in game and said in his Discord: “Lightning got his Tea Clear. Yeah he is standing right by me in limsa.”

He got exposed.

People in discord called me out.

“He totally did that on purpose to rub it in our face that he cleared”.

These people all seem insufferable.

Before he could answer… He froze up live on twitch again.

His friend, the one who constantly counteracted everything I did, suggested he turn off hardware acceleration in discord and turn off audio effects in his headset control panel software.

Hopefully this guy got to revel in this mild comeuppance. Let’s see what the tech nerds of Reddit had to weigh in here.

The comments section could relate all too well.

And offered the OP well-deserved kudos.

Others tried their best to empathize.

If you enjoyed this story, check out this post about an employee who quiet quit, then quit for real, following a no-overtime mandate.

But one person really hit the nail on the head.

Some people really deserve a hard reset on their attitudes.

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