Tag: Tales From Tech Support

June 20, 2026 at 10:35 am

Man Assumes Car Window Problem Is Electrical, Then Discovers a Much Simpler Cause

car window controls

Sometimes, the hardest problems are solved by a small, neglected button.

Read More »

June 19, 2026 at 9:21 pm

IT Worker Investigated a System That Broke Overnight, and Asking the User to Recreate Their Steps Cracked the Case

Man and woman looking at a computer screen in the office

Sometimes, you gotta look at the actual problem to figure out the solution.

Read More »

June 18, 2026 at 12:55 am

Fed Up With Broken Office Tech, One Genius Employee Saved the Day With a Common Kitchen Tool

a woman stirring a cup of coffee

Modern problems require modern solutions.

Read More »

June 13, 2026 at 12:45 am

His Boss Tried To Have Him Take The Fall For A Company-Wide Issue, But He Beat Them At Their Own Game

A man holding a laptop and shouting.

When has throwing the IT person under the bus done any good for anyone?

Read More »

June 12, 2026 at 12:20 pm

Bakery Reports Urgent “Hacking” Issue, but Tech Support Finds a Surprisingly Simple Cause

Baker using a laptop

It was good that they called a professional.

Read More »

June 11, 2026 at 1:46 pm

Employee Helps User Who Can’t Save PDF Files, but Finds the Real Problem After Remotely Controlling Her PC

Woman in the office having a problem in front of her laptop

Before blaming the system, maybe double-check what you typed.

Read More »

June 10, 2026 at 9:21 pm

IT Guy Spends Forever Troubleshooting a Customer’s Problem — The Cause Was Embarrassingly Simple

Man and woman answering phone calls at a desk

Working in tech support isn’t for the faint of heart.

Read More »

June 7, 2026 at 5:20 am

Employee Rushed to Fix Multiple Errors on a Printer, but Quickly Discovered the Problem Had a Simple Solution

One employee holding documents and another one printing on a printer

Some problems are not as difficult as you think.

Read More »

June 2, 2026 at 7:15 am

An IT Worker Logged On Early to Fix a Simple Email Glitch—and Uncovered an Active, Company-Wide Cyber Attack

A desktop monitor on a table turned off

The real IT fix should always begin with, “Is the power turned on?”

Read More »

Page 1 of 26