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Good customer service sometimes requires a little extra effort.

In this story, an employee tried to accommodate hotel guests who politely requested a quieter table.

But her coworker became angry about the request and started yelling at her.

It left her wondering whether she had actually done anything wrong by trying to accommodate the guests.

Let’s take a closer look!

Am I in the wrong here? Coworker flipped out over a simple table request.

For some context, I work as a hostess at a 5-star hotel.

I started about 40 days ago, so I’m still fairly new.

The coworker in this story (“A”) is best friends with a server I’ve previously complained about.

The server literally bullied me. It’s a whole different situation.

I’ve got a feeling that some of this behaviour against me is a little purposeful.

This employee seated a family of three.

Anyway, yesterday a family of three, two parents and their little boy, came in.

We were fully booked at the time, but we had 2 or 3 empty tables left.

Initially, I seated them at one of the available tables.

They very politely asked if it was possible to move somewhere a bit quieter.

I checked my remaining options and noticed an empty table in the back corner of one of the sections.

It was definitely a little more peaceful. The table had been cleared, but it hadn’t been set again yet.

She informed A that the guests requested to be moved to another table.

So, I told the family to go grab some food from the buffet.

By the time they got back, we’d have it all ready for them.

I went over to tell “A,” who runs that section.

Before I could even finish walking up to her, she snapped.

“Don’t tell me you want me to set that table. I don’t have any forks.”

A started yelling at her.

I calmly explained the situation.

But she started yelling, complaining that she already had a table ready somewhere else.

Indeed, she did have a ready table. But it was right in the middle of a high-traffic aisle.

The guests specifically asked for quiet.

Now, she’s wondering why A couldn’t make the extra effort to grant the customers’ request.

Besides, if she literally had a table ready right there, couldn’t she just grab the cutlery from that table?

And quickly move it over to the corner one?

I get that it takes extra effort when we’re busy, but it’s literally her job.

Am I missing something here? I’d love your opinion and help because I’m truly baffled.

Whoa, that was just a simple request, but OP’s coworker made it seem like it was a really big deal.

The guests had politely asked for a quieter spot, and OP was trying to provide good service.

I think being busy shouldn’t be an excuse not to be kind to paying customers.

Let’s see how other people reacted to this story.

This user shares their personal thoughts.

It’s pure laziness, says this one.

This person thinks she did nothing wrong.

If you enjoyed this story, check out this post about a longtime bank customer who walked away after the teller gave them a hard time.

Another one chimes in.

Finally, short and simple.

A little teamwork can make a busy shift much easier.