Pexels/Reddit

There’s nothing more frustrating than someone wasting your time.

For one bankruptcy worker, that happened when a bank manager spent more than a month delaying the closure of an account.

Even after receiving the documents she needed, the manager kept finding new reasons not to finish the process.

So, when the worker was finally told to escalate the issue, she sent everything she had to the bank’s legal department.

The account was handled almost immediately, but then the manager suddenly disappeared.

Read on to see how this whole thing played out.

AITA for sending receipts to legal about a manager at a bank which ended up costing her her job for making me jump through unnecessary hoops?

I work for a bankruptcy company that does corporate bankruptcies.

Basically, when a company goes BK, the bank gets the notice and letter, and they have to shut down the checking account so no more transactions can go through, and money in the account goes to the company like the one I work for so they can distribute it between creditors.

Most banks, pretty easy process. Usually happens within a week, max 2 weeks. You get a check, and it goes into the estate if there is money in the account.

She jumped through hoops for about six weeks.

This bank manager, for a whole month and a half, made me jump through hoops to close this account. When I sent notice and realized no check had come to us in 2 weeks, I tried calling.

I ended up leaving her several voicemails for days. I couldn’t have left an email because this bank does not give out their emails. Stupid policy when it’s a legal matter.

When she finally called me back, she requested I send her original signed documents by the client—absolutely not. That stays with me. I sent her copies, even though the branch was included on the original notice, so now she has 2 copies, and she wanted it by mail and wouldn’t give me an email.

Here’s where the bank manager messed up.

Then she asked for proof from the government that we are the trustee and finally gave out a fax number. I sent it, even though a copy was sent with the original first letter.

Then she asked to speak to the trustee. I told the trustee all this, and he said to escalate to legal and CC him, so I did.

I sent an email with a ZIP of every correspondence request, call recording, and fax with date stamps that I made.

Now, there’s a new manager handling the case.

Lo and behold, I get the check same-day courier and 6-month statements I requested, and I noticed transactions have been going through, so a pretty large chunk of money is missing because automatic payments came out, and that’s not allowed.

I called her again, and her extension was no longer going to her voicemail. It was a generic message now, and I got a call back from some other manager who is now working with legal to reverse transactions that came out so they can remit money to us, and it looks like she got fired.

I feel like it went too far for her to get fired. This is fixable, and vendors typically reverse transactions when there is bankruptcy. I have done it before.

AITA?

Wow! It sounds like that manager was doing more than making people jump through hoops.

Let’s check out what the fine folks over at Reddit think about this whole situation.

Yes! Great point.

It really doesn’t sound like she was good at her job.

According to this comment, she doesn’t know what else the woman was doing.

If you enjoyed this story, check out this post about an employee who won’t answer calls after hours since he was switched from salary to hourly pay.

It does seem like that.

She really shouldn’t feel bad about this.

There’s a big difference between making one mistake and dragging out a legal process for more than a month.

Plus, it sounds like this wasn’t the only thing the manager was doing wrong.

So, it seems like the bank made the decision it thought was necessary after seeing everything that happened.