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Changing your phone’s PIN doesn’t seem like a big deal, but for some people, it’s basically the end of the world.
For one tech support worker, it became an issue when he helped an employee set up company software on her phone.
Before they got started, he explained that she’d need to switch from four digits to six, and she wasn’t happy about it.
After some complaining, she finally made the change, but then forgot the PIN number mere seconds later.
Rather than asking him for help, she started accusing him of causing the problem and took the compliant elsewhere.
Read on for the full story.
“The management profile you had me enroll on my phone made me change my 4 digit pin to a 6 digit pin, despite you warning me several times. I forgot my pin within literal seconds and now I can’t access my phone. This is your fault.”
Essentially, our corporate mobile software forces the user to enroll an MDM profile on their phone. It comes with some minor security requirements, the most major one being that it requires a 6-digit PIN for your phone’s unlock screen if you currently have a 4-digit one.
Well, this user was really upset about this.
She says it’s ridiculous that she has to change her password, despite our company being hit with a major breach a few months ago. She doesn’t care. This is about her convenience, not about the sensitive corporate data that’s housed on her phone.
Almost immediately, she forgets the new PIN number.
Anyway, she finally manages to change her lock screen PIN, and I kid you not, literally forgets it seconds later.
Her having the memory of a goldfish and being completely unable to adapt to any sort of change in her work environment is now our fault, and she goes to complain to cybersecurity about how I, the lowly level 2 support agent, made her change her lock screen, and not, you know, the management software that she was free to opt out of at any time.
I don’t usually have any issues with my users. Working internal IT at a software company is a pretty cushy job compared to the call center environment a lot of you worked at early on in your careers, but sheesh.
Wow! It’s like, do you even think things through?
Let’s see how the readers over at Reddit feel about this story.
This is a good reason to have Android.
That’s a good point.
Here’s someone who’s dealt with the same thing.
If you enjoyed this story, check out this post about a employee who airs every last grievance in his resignation letter.
This is something people don’t think about.
It’s not his fault she forgot the PIN she’d just picked.
Sure, having to change it was annoying, but he didn’t come up with that rule himself.
And considering the company had already dealt with a major breach, two extra digits don’t seem like much to ask.
She could’ve just asked for help instead of trying to get him in trouble over it.