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Workplace software problems can become surprisingly funny when everyone starts pointing fingers.

In this story, an IT employee documented a serious software bug and filed a priority ticket during his organization’s major platform transition.

He also provided a workaround to prevent the affected team from experiencing unexpected consequences.

A coworker later complained about the same issue and copied senior executives.

Read the full story below to find out more.

Software should ALWAYS Make our life Easier

This happened about 15 minutes ago, and I just stopped laughing.

As mentioned in the past, I am a long-time software admin.

And my organization just recently completed a software transition from a platform in use for 21 years.

This employee discovered a major bug in their platform.

On Tuesday, we discovered a major minor bug in the platform.

Minor in that it seems really small, but major in that the ramifications could be seriously problematic.

I documented the problem and filed a priority 1 ticket with the vendor.

I also provided work-around documentation to prevent unexpected consequences to the impacted team.

He received an email from a user who was affected by the problem.

Cut to today, which is a stat holiday, and I’m the one monitoring tickets so my team can have the weekend.

An email comes from a member of the affected team that has their entire team copied.

“Z report is showing the old Y, when it should be the new Y.”

I responded asking if they had made the correction via the provided workaround.

Confirmation comes from the user from my other post, hence pretend incompetence.

Letting everyone know they’ve resolved the issue. They also reminded the rest of the documented workaround.

Another user chimed in.

A random member of the affected team pipes up after adding our CEO and COO into the email thread with the wisdom in the title.

Before I get a chance to respond, he hits back from vacation with:

“You mean like C bug in the old platform that you’ve been working around for 4 years?”

Sometimes being dysfunctional is hilarious.

Lol. It’s funny how the coworker turned a small software issue into an executive-level complaint without checking the documented workaround first.

The response about the old platform was a perfect reminder that nobody in the organization had a spotless history with software bugs.

Let’s see how others reacted to this story.

This user shares their personal thoughts.

This one makes a good point.

If you enjoyed this story, check out this post about a customer who can’t seem to come to grips with the fact that her reward points will not cover a purchase.

Short and simple.

Finally, another one chimes in.

Sometimes, dysfunctional systems make for the best workplace stories.