Shutterstock

I can only imagine that working in tech support could be very frustrating at times. There may be calls that are genuinely baffling problems that you have to do some digging to solve, but there would probably also be quite a few calls that make you question how the callers even made the phone call at all since they seem so clueless.

In this story, one tech support worker gives several examples of things callers say on the phone that leave him quietly fuming to himself on the other side of the line.

Let’s just say, it’s definitely enough to make me glad I’m not in his position.

Let’s read all about it.

Sometimes… you’ve had enough, but also don’t want to get fired.

I work in general PC Remote Software support helping people with random misc. issues.

I think I’m a fairly patient person, but as I’m sure is the case with the rest of you, I am not without my limits.

I’ve dealt with many a customer whose PC knowledge has ranged from “How do I turn it on?” to “I want to make sure these two routers are working properly and everything is as efficient as possible.”

He seriously wonders about some people.

Fairly simple, normal call… just a lady and her printer not working, but she made me stop and wonder for a second – how much reading comprehension are some of these customers equipped with?

I’m fairly certain that question just bloody answered itself.

That isn’t the beginning nor the end of it though. I’ve also had a few common sense disappearances as well.

Here’s another example of what annoys him about callers.

For instance:

Me: Can I get the email address on the account?

Customer1: Sure! [unintelligible]@sbcglobal

Me: Sorry, could you spell that for me?

C1: Global? G-L-O-B-A-L

Me: . . . no, uh, the first part.

Are callers really this clueless?

Alternatively phonetics are difficult:

Me: Tap the letter R as in Roger

C2: i as in Roger?

Me: R as in Roger.

Here we go again…

C2: There is no i in Roger!

Me: … what does Roger start with?

C2: R

Me: … as in Roger.

Here’s an example of what really pushes him to his limits.

After a few phone calls like this where getting connected to the computer is a struggle, sometimes you just get a smidge apathetic.

Normally this isn’t a problem and doesn’t actually go into my phone calls, but sometimes I just get a little… direct and take things face value. For instance:

Me: Go ahead and click ok and yes to anything else that comes up.

C3: It says ok here, you want me to punch that?

Me: Yes, fist through monitor.

This caller tops them all.

And mayyybe this one was a bit much but for god’s sake I’m tech support not an education service:

C4: I’m trying to learn this computer, but I can’t find it. – (quite literally her first sentence)

Me: You can’t find the computer?

Moral of the story: Read, then think about what you read, and listen to the person you call for tech support if you’re calling for tech support!

Wow! Some callers really are a bit…uh…difficult. Yes, that’s a nice way of putting it.

Let’s see how Reddit responded.

This person can relate.

Another person needed some coffee.

If you enjoyed this story, check out this post about a widow who returned to a store to thank employees for their kindness to her late husband.

This person shares their opinion.

Another person shares a funny moment.

Those definitely sound like frustrating experiences!

If you ever feel like you’ve said something dumb, just remember that you didn’t say, “I’m trying to learn this computer, but I can’t find it.”