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Sometimes, the problem is just that you’re looking at it all wrong.

For one tech worker, that became pretty clear when a customer called looking for a cable he had never heard of before.

The customer kept calling it an “Eee-whoa” cable and insisted the name was written right beside the port on his camera.

So, the worker started asking questions and trying to figure out what kind of connection he actually needed.

Well, as soon as she heard the customer read the letters aloud, she knew what was going on.

Read on to see what happened next.

Helping a customer find an “Eee-whoa” cable

This took place quite a number of years ago when I worked in sales for a tech company that sold a large number of electronics, appliances, and other technical products.

On occasion, I would help out our service team if it was a slow sales day and handle calls that would come in at their desk. This let them focus on actual work that needed to be done instead of dealing with inane customer consultation.

Yes, it was very inefficient from a business standpoint to help random strangers over the phone for free.

From the start, she was very confused.

Anyway, I pick up the phone when it rings. “Hi, you’ve reached Emerald at [company] tech support. How’re you doing today?”

Heavy breathing on the other end for a moment. Then, “I need an Eee-whoa cable. Do you guys carry those?”

“I’m sorry, a what cable?”

“Eee-whoa. I know it sounds dumb. I’ve never heard of such a cable in my life. And I like to think I’m normally a pretty technical guy.”

Still not understanding, she tried to ask other questions.

“What device are you needing it for, sir? That’ll maybe help us narrow down what kind of cable you’re looking for.”

“It’s a camera. Like, a professional-quality video camera. My friend was a videographer, but he gave me this one after he upgraded. Said his new one was way better and—anyway, it needs an Eee-whoa cable in order to connect properly, I think. It’s supposed to be able to send video straight to a computer box or something like that.”

“Of course, sir. Alright. Let’s go back to basics. What’s got you thinking the cable is called Eee-whoa?”

Then, she has him spell it out.

“It says it on the camera, right beside the port.”

“Ummm… can you spell out Eee-whoa for me?”

“Sure. I, W, O, H. IWOH. It says Eee-whoa.”

Suddenly, she knew exactly what he was talking about.

“Odd. I’ve never— Wait a minute…”

“What? What is it? Do you have an Eee-whoa cable?”

“Sir… Sir, can you rotate the camera 180 degrees and tell me what the letters say upside down?”

“H, D, M—oh, **** me!”

Wow! Now, that’s pretty funny.

Let’s take a look at what the folks over at Reddit think about what happened.

Same thing, just different details.

Spelling it out does make it pretty obvious.

Apparently, this person immediately knew what the guy meant.

If you enjoyed this story, check out this post about an employee who won’t answer calls after hours since he was switched from salary to hourly pay.

This is a good point.

Hey! It can happen to the best of us.

Sometimes, things look one way in your head, and you don’t question it until someone points it out.

Thankfully, the person on the other end of the phone knew exactly what questions to ask.

That alone saved both of them a lot of time and stress.